Hospitality industry serp_jobs.h1.location_city

Industry Team Manager

As an Industry Team Manager, you will lead a team of 5-8 solution experts while simultaneously managing a dedicated book of business. This strategic role focuses on three key areas : developing your team members, driving industry vertical growth, and ensuring total accountability for customer delivery. You will be the central leader responsible for your team's performance, profitability, customer satisfaction, and retention.

Responsibilities include :

• Coach and develop talent by actively managing, coaching, and mentoring a team of 5-8 solution experts.
• Manage team operations, including capacity planning, project assignments, and resource allocation to ensure high-quality service delivery and accurate revenue recognition.
• Drive strategic growth by partnering closely with the sales and revenue teams on discovery calls, advising on best solutions for customer needs, and identifying expansion opportunities.
• Ensure customer success by taking full ownership of customer satisfaction and retention for your team's accounts.
• Champion performance by holding responsibility for the team's overall profitability and performance.

You could be a great fit if :

You shouldn't apply if :

Logistics include :

Why work here?

At InfoTrust, employees are deeply connected to our core values and have the opportunity to make a meaningful impact and be their best selves every day. Our core values include :

At InfoTrust, we believe our success is someone else's miracle. Giving back to the communities in which our team members live and work is a key part of who we are; we made this "official" with the formation of the InfoTrust Foundation, a registered 501(c)(3) nonprofit organization.

Benefits include, but are not limited to : health / vision / dental insurance with employer-sponsored premiums, unlimited PTO, a generous parental leave program, 401k plan with company match, tuition reimbursement, and much more. Ask your recruiter for more details!

Diversity is one of our six core values at InfoTrust. InfoTrust is committed to a diverse workforce and we are an equal opportunity employer. We aim to hire strong, diverse teams built from different backgrounds, experiences, and identities. We are building an inclusive, supportive place for you to do the best work of your career. Job descriptions are not perfect, and we know you may not check every box. Studies have shown that women and people of color are less likely to apply for jobs unless they meet every single qualification. Don't let that be youapply if you are interested!