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Position Overview :

As a Care Management Coordinator at ABI Resources, you will play a pivotal role in facilitating access to long-term care services for individuals in need. You will work collaboratively with both formal and informal caregivers to ensure clients receive the necessary support to maintain their independence and well-being at home. Your commitment to our organization's mission, alongside your ability to prioritize tasks and maintain effective communication, will make a meaningful impact on the lives of those we serve.

Key Responsibilities :

Collaborate with our Money Follows the Person (MFP) Unit to coordinate person-centered services, and monitor client progress through regular phone check-ins.

Manage administrative tasks related to hospital admissions and discharges, including processing notifications and maintaining accurate records.

Assist with the completion of applications, forms, and documentation, ensuring accuracy and timely submission.

Triage client, family, and provider inquiries, and follow up as needed.

Support the MFP Unit with authorization requests, service order creation, and client monitoring.

Monitor and follow up on compliance with established deadlines and procedures.

Coordinate assessments and gather relevant information for Specialized Care Managers (SCMs).

Facilitate referrals to community agencies and resources.

Provide administrative support to other team members as needed.

Mentor new administrative staff and contribute to their professional development.

Perform other duties as assigned in line with organizational goals and objectives.

Competencies :

Approachability : Foster an open and supportive communication environment.

Client Focus : Establish effective relationships with clients, understand their needs, and offer practical solutions.

Diversity & Inclusion : Promote a culture of belonging and value diversity in all its forms.

Ethics & Integrity : Conduct oneself in a manner consistent with organizational principles.

Active Listening : Engage in effective communication by supporting speakers and interpreting their messages.

Organizing : Arrange issues, tasks, and paperwork in a logical manner.

Personal Accountability : Accept responsibility for one's actions and view experiences as opportunities for growth.

Work Relationships : Cultivate productive relationships to achieve organizational goals.

Qualifications :

Education : Associate Degree in Health or Human Services preferred or 3 years of experience managing therapeutic support teams.

Experience : At least 3 years' experience in a human service settings.

Skills : Strong communication, problem-solving, and multitasking abilities; a commitment to maintaining client and company confidentiality.

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