Inbound call center serp_jobs.h1.location_city

The Language Services Scheduler is responsible for assisting with the daily operations of Language Bank, a non-profit which helps people with limited English proficiencies access services such as health care, the courts, public education, and social services through interpreters. Employee would be responsible for clerical duties, scheduling interpreters, responding to e-mails and telephone calls, and providing excellent communication in a team-based, customer service-focused environment. This position is in office Monday to Friday 8 : 30 am to 5 : 00pm

Essential Responsibilities :

• Provide exemplary customer service and contribute to a customer service oriented business.
• Add, cancel or make changes to appointments as needed in a fast-paced environment with clients and interpreters.
• Resolve appointment conflicts for staff and customers and clients
• Learn Interpreter availability, languages spoken, and geographic coverage.
• Answer telephones and client communications via telephone, e-mail, and fax in a professional and timely manner.
• Clerical duties including but not limited to filing, data entry, scanning, and photocopying.

Qualifications :

Bachelor's preferred or equivalent professional experience in a call center or fast paced office environment

Minimum of two (2) years of customer service experience required.

Administrative writing skills and data entry experience preferred

Proficiency with Microsoft Word, Excel, and Outlook

Proficiency with multi-line phone systems preferred.

Excellent written and oral communication skills.

Ability to perform more than one task at a time and solve problems quickly

Detail orientated and able to prioritize tasks

Enjoy working in a multicultural, multilingual environment.

Able to work as part of a team

Bilingual preferred but not required

About the Company

Ascentria Care Alliance employees and volunteers take pride in the impact they have on the people they serve. It's more than just a job, it's an opportunity our employees have to care for and share in the lives of people who greatly need and appreciate their presence. Ascentria Care Alliance focuses on every child, elder, disabled person, refugee, endangered teen or teenage mom in order to build stronger communities one person at a time.

Company Benefits :

Medical

Dental

Vision

FSA and dependent care account

PTO, Holidays, and Floating Holidays

Tuition Assistance

And many more!

Ascentria Care Alliance celebrates diversity and is proud to be an Equal Opportunity Employer. In compliance with federal and state employment opportunity laws, qualified applicants are considered for all positions without regard to race, gender, national origin, religion, age, sexual orientation, disability, veteran or disabled Veteran status. Candidates who identify as BIPOC, multilingual or have lived experience with immigration or human services are encouraged to apply.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.