Informatica serp_jobs.h1.location_city

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Informatica • indianapolis in

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DSS L2 - Indianapolis, Indiana (FBB)

Foxys Consultoria e Serviços em Informática LtdaIndianapolis, IN, us

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We are looking for an experienced and customer-oriented Deskside Technician – End User Computing to provide technical support and maintenance for end-user computing devices and peripherals at our c...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days

DSS L2 - Indianapolis, Indiana (FBB)

Foxys Consultoria e Serviços em Informática LtdaIndianapolis, IN, us

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We are looking for an experienced and customer-oriented Deskside Technician – End User Computing to provide technical support and maintenance for end-user computing devices and peripherals at our corporate site. The ideal candidate will be responsible for troubleshooting, repairing, and performing preventative maintenance across desktops, laptops, printers, and mobile devices

Essential duties for the position include, but are not limited to :

Provide onsite technical support to authorized users and meet service level agreements (SLAs).
Troubleshoot and resolve incidents and problems related to end-user computing (EUC) equipment.
Assist users in connecting to the corporate LAN / WAN, printers, file services, and other network resources.
Support and maintain mobile devices and computing platforms.
Install, upgrade, and repair desktop / laptop hardware and associated peripherals.
Perform break / fix services for both software and non-warranty hardware.
Provide network support for printer / scanner configuration and TCP / IP setup.
Deliver warranty and break / fix support for networked printers and scanners.
Offer VIP support for devices such as workstations, mobile equipment, docking stations, displays, and video systems.
Configure and manage printer queues, installations, and changes according to request and SLA guidelines.
Track and manage service tickets using internal ticketing / problem management systems.
Communicate technical concepts clearly to both technical and non-technical audiences.
Collaborate closely with internal departments (Sales, Operations, Branch Offices) for updates and alignment

Requirements

Basic knowledge of data center infrastructure and network hardware (servers, switches, cabling).

Ability to perform hardware installation, upgrades, and break / fix services on servers and network devices.

Understanding of network protocols (TCP / IP) and network troubleshooting fundamentals

Details

Work Mode : On-site Employment

Type : Full-time Work

Schedule : Monday to Friday, during standard business hours

Requirements

Handle basic activities on label printer like paper loading, checking for issues like paper jam, collecting the labels, etc.

Print jobs are being triggered through Mainframe systems – needs to be trained to monitor mainframe batch jobs and escalate in case of an issue

Benefits

EUC Field Support

Intune Platform & Mobile Device Mgmt. (less than 400 devices)

Patching Laptop Devices through Lansweeper tool

Smart Hands & Feet support for servers (49 servers)