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Information technology director • chandler az

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Director of Technology Operations and Service Excellence

Dutch BrosTempe, AZ, US

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Director Of Technology Operations.It's fun to work in a company where people truly believe in what they are doing.At Dutch Bros Coffee, we are more than just a coffee company.We are a fun-loving, m...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30

tutor - Information Technology

BUKIMesa, AZ, US

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Do you want to earn money by teaching? Would you like to have a flexible schedule without being in the office all the time? Are you creative and do you like to implement your own teaching strategy ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30

Senior Manager of Information Technology

Education At WorkTempe, Arizona, United States

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Education At Work (E@W) enables students from traditionally underserved communities to secure a high-quality post-graduation job through evidence informed work-based learning programs.E@W aims to e...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days

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Director of Marketing Technology

VirtualVocationsMesa, Arizona, United States

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A company is looking for a Director, Architecture - Marketing Technology.Key Responsibilities Develop and lead the long-term strategic architectural vision for the marketing technology stack Des...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30

Information Technology Technical Lead

Rose InternationalTempe, AZ, USA

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Bachelor’s degree in computer science, Information Technology, or a related field (required).Advanced degree or certifications (e. Large-scale enterprise implementations.Global delivery models with ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30

Information Technology - Engineer Systems 3

MassGenicsChandler, Arizona

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A client of Innova Solutions is immediately hiring for a.Position Type : Full Time (Contract).As a System Engineer, you will : . Perform requirement development, system integration, verification and va...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30

Information Professional

US NavyChandler, Arizona, US

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About In the Navy, information technology (IT) plays an important role in everything from electronic mail systems, to shipboard control systems, to Special Intelligence (SI) systems.Navy Informatio...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30

Associate Director, Technology Innovation

KPMG-UnitedStatesTempe, AZ

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Associate Director, Technology Innovation.Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today’s most important indust...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30

Information Security Engineer

AlmoChandler, Arizona, United States

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No relocation assistance offered.Our client is a diversified financial services company providing banking, insurance, investments, mortgage, and consumer and commercial finance through more than 9,...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days

Senior Information Technology Project Management Specialist

BoeingAZ,Mesa,USA

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Senior Information Technology Project Management Specialist.The Boeing Company is currently seeking an.Senior Information Technology Project Management Specialist. El Segundo, CA; Huntsville, AL; Me...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30

Information Security Engineer

Motion RecruitmentChandler, Arizona, United States

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Outstanding long-term contract opportunity! A well-known Financial Services Company is looking for a Information Security Engineer in Chandler, AZ, Dallas TX or Charlotte NC (Hybrid).Work with the ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30

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Director of Event Technology

AV ConceptsTempe, AZ, US

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The Director of Event Technology manages the day-to-day operations.The job includes supervision of staff, management of inventory, invoicing and customer service. Managing the day-to-day audiovisual...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30

Technology Director - IAM Engineering - Privileged Access Management

WELLS FARGO BANKCHANDLER, Arizona, United States of America

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Wells Fargo is seeking a Technology Director in Cybersecurity as part of Identity Access Management.Learn more about career areas and business divisions at wellsfargojobs.The Technology Director ro...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day

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Information Technology Professional (IT Support)

NavyMesa, AZ, United States

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ABOUT Effective, secure communication in the cyber domain is essential to the everyday operations of military intelligence in America’s Navy. Information Professionals who oversee the seamless opera...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days

Information Technology Part-Time Associate / Entry Level

Aerospec IncChandler, Arizona, United States

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This position serves as an excellent experience buildering and on-boarding career at one of the southwest’s largest OEM equipment manufactures. You’ll be responsible for Level 1 Help Desk Support as...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days

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Information Technology (IT) Purchasing and Contract Coordinator

Government JobsMesa, AZ, US

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IT Purchasing And Contract Coordinator.First review of applications will be on Monday, April 14, 2025.This position is assigned to the Department of Innovation and Technology (DoIT) Purchasing Team...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days

Information Technology - Engineer Systems 3

Indotronix International CorporationChandler, Arizona

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Information Technology - Engineer Systems 3 Chandler, Arizona, United States | Posted : 8 / 28 / 2025.serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days

Information Technology - Engineer Systems 3

Innova SolutionsChandler, Arizona

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Information Technology - Engineering Design 2 (Engineering Designer)

First TekChandler, AZ

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We have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us t...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days

2026 Summer Analyst Program : Information Technology - Tempe, AZ

MUFGTempe, AZ

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Do you want your voice heard and your actions to count?.Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 120...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30

Director of Technology Operations and Service Excellence

Dutch BrosTempe, AZ, US

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Director Of Technology Operations

It's fun to work in a company where people truly believe in what they are doing. At Dutch Bros Coffee, we are more than just a coffee company. We are a fun-loving, mind-blowing company that makes a difference one cup at a time.

Position Overview

The Director of Technology Operations is a strategic and hands-on technology leader responsible for ensuring the performance, security, and reliability of all technology systems across headquarters, shop locations, and guest-facing platforms. This role owns IT Service Management (ITSM) processes, oversees the help desk, leads proactive technology monitoring, and ensures exceptional service delivery. A core mandate is to design, implement, and manage automation across IT operationsreducing manual effort, increasing speed to resolution, and improving service quality. This leader will also develop, track, and analyze comprehensive KPIs to drive data-driven decision making, identify trends, benchmark against QSR industry standards, and execute targeted improvements that enhance operational performance and guest experience.

Job Qualifications And Skills

Bachelor's degree in Information Technology, Computer Science, or related field (Master's preferred). 8+ years of IT operations leadership, with a proven track record of driving automation and KPI-based operational strategies. Hands-on experience with ITSM platforms (ServiceNow, Zendesk, Freshservice) and workflow automation tools. Background in QSR, retail, or hospitality technology strongly preferred.

Technical Skills

Strong expertise in automation for service management, monitoring, and infrastructure (e.g., ServiceNow Orchestration, Ansible, Puppet, scripting).
Proficient in creating and maintaining real-time operational dashboards.
Deep understanding of POS, KDS, payment systems, networking, and cloud services.
Advanced skills in data analysis, visualization, and business intelligence tools.

Leadership & Soft Skills

Exceptional ability to translate KPI data into actionable operational improvements.

Strategic thinker with a passion for measurable results.

Excellent communication and leadership skills, with the ability to influence across all levels.

Physical Requirements

Occasionally move or lift office items.

Must be able to work in an office environment.

Must be able to communicate in an effective manner to perform job duties.

Vision must be good or corrected in order to perform essential job duties.

Hearing must be good or corrected in order to have the ability to understand information to perform essential job duties.

Ability to read and write in English in order to process paperwork and follow up on any actions necessary.

Constantly operates a computer and other office productivity machinery, such as calculators, copy machines, computers, and office equipment.

Key Result Areas

ITSM Ownership, Help Desk and Service Excellence

Lead and mature the ITSM framework (incident, problem, change, request management) with automation-first design principles.

Implement automated workflows for ticket routing, escalation, and resolution to improve speed and consistency.

Lead and manage the corporate and field help desk teams, ensuring 24 / 7 coverage for critical restaurant operations.

Implement service tiers and escalation protocols to ensure issues are resolved at the lowest possible level and within SLA.

Integrate automation into help desk workflows for ticket routing, escalation, and resolution.

Maintain a comprehensive knowledge base and self-service portal to reduce ticket volume and improve first-contact resolution rates.

Establish and track help desk KPIs (e.g., MTTR, first-contact resolution rate, CSAT) and use data to drive performance improvements.

Regularly review ticket trends to identify root causes and collaborate with technical teams on permanent fixes.

Train help desk staff on customer service best practices, troubleshooting, and system knowledge to ensure high service quality.

Benchmark help desk performance against industry standards to ensure competitive service delivery.

KPI Development & Data-Driven Decision Making

Define a comprehensive KPI framework for Technology operations, help desk performance, and system reliability.

Continuously collect, analyze, and report KPI data to identify patterns, bottlenecks, and opportunities for automation.

Create operational dashboards with real-time metrics for leadership visibility and field-level insights.

Use KPI insights to prioritize projects, allocate resources, and guide vendor negotiations.

Benchmark service levels against QSR and retail technology industry standards and develop gap-closing action plans.

Technology Optimization, Monitoring & Reliability

Collaborate with cross-functional teams to ensure guest-facing tech (mobile ordering, kiosks, loyalty, digital menu boards) operates at peak performance.

Automate store technology deployment and configuration to reduce setup times and human error.

Deploy proactive monitoring systems for POS, KDS, payment terminals, Wi-Fi, digital signage, and guest-facing applications.

Integrate automation into monitoring alerts for self-healing actions where possible.

Maintain high system uptime and proactively address issues before they impact business operations.

Strategic Leadership, Planning & Vendor Management

Lead and mentor Technology Operations and support teams, embedding a culture of data-driven thinking and continuous improvement.

Train staff on KPI interpretation, automation tools, and service excellence standards.

Encourage cross-functional collaboration to break down silos between Technology, Operations, and Digital.

Partner with technology leadership to align automation and KPI-driven strategies with long-term business growth.

Use performance and cost-per-transaction data to guide vendor performance reviews and contract negotiations.

Evaluate and implement emerging automation technologies to keep the brand ahead of operational challenges.

Compensation : DOE

If you like wild growth and working in a unique and fun environment, surrounded by positive community, you'll enjoy your career with us!