Instructional designer serp_jobs.h1.location_city

We're seeking a dynamic Service Designer who thrives in fast-paced environments and can operate independently with minimal oversight. This role involves weekly one-on-one alignment with leadership to stay current on shifting priorities and strategic initiatives. The designer will lead and support discovery efforts with stakeholders, including merchants and internal teams, to shape new programs and improve existing services.

Key responsibilities include :

• Conducting stakeholder discovery sessions to understand business needs and uncover gaps
• Creating mockups and visual experiences to communicate concepts
• Developing service blueprints, journey maps, and ecosystem diagrams
• Performing competitive research and synthesizing findings into actionable insights
• Collaborating cross-functionally with analytics, content, operations, store teams, and merchants
• Identifying operational requirements and mapping strategies for both new initiatives and current-state improvements
• Navigating complex organizational dynamics and managing diverse stakeholder perspectives
• Delivering executive-level presentations to communicate service vision and strategic direction

This role is ideal for someone who can adapt design practices for non-design audiences, manage friction, and build internal alliances to drive alignment.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity / affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and / or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy : https : / / insightglobal.com / workforce-privacy-policy / .

Required Skills & Experience

Nice to Have Skills & Experience

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Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and / or other paid time off as provided by applicable law.