Learning and development manager serp_jobs.h1.location_city
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Learning and development manager • usa
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Learning And Development Manager.Our client is looking for a dynamic and experienced Learning and Development (L&D) Manager to lead our Customer Experience (CX) team's training initiatives.In this ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Learning And Development Manager.Howden Re is the global reinsurance broker and risk, capital & strategic advisor focused on relentless innovation & superior analytics for top client service.Howden...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Learning And Development Manager.The Learning and Development Manager is responsible for building leadership capacity and workforce development across MTS.
This role develops structured succession p...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
The following description is not intended as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Management retains the discretion of adding or changin...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Number ICIMS-2025-9449 Job function HR Job type Full-time Location T&T - Norcross - Norcross, Georgia United States Country United States Shift 1st .
Werfen is a growing, family-owned, i...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Learning And Development Program Manager.XLI is seeking a passionate and experienced Learning And Development Program Manager to elevate employee growth and capability across our organization.In th...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Lead Learning & Development at a Luxury Resort – Make an Impact!.Learning & Development professional with luxury resort experience.
Learning & Development Manager.L&D experienc...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Corporate Learning & Development Manager.Job Overview : The Corporate Learning & Development Manager oversees classroom and on-site training experiences for employees across the bank to ensure they ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Cogir Senior Living, based in Scottsdale, Arizona, proudly oversees a network of senior living communities spanning 11 states nationwide.
As a trusted leader in senior housing, we are dedicated to g...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Job Title : Learning and Development Manager.As a remote-first organization, employees are expected to primarily work within reasonable driving commute to our main office locations (Roseville CA, At...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
At Benjamin Moore, we empower our team members to achieve their goals and make a positive impact in our communities.We offer a rewarding and inspiring work environment that fosters creativity, coll...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Learning and Development Manager.Irvine, CA or Greater Seattle Area (Bothell, WA).Director of People Operations, Human Resources.
The Management Trust is a community association management company.W...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Learning & Development Manager.About Mobile Loaves & Fishes.Mobile Loaves & Fishes (MLF) is a social outreach ministry that has been empowering communities into a lifestyle of service w...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Job Summary The Senior Manager, Learning & Development is a critical role within Invitation Homes that will lead a team of professionals that are responsible for the design, development, and facili...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Karbon is the global leader in practice management software for growth-minded accounting firms.We provide an award-winning highly collaborative cloud platform that streamlines work and communicatio...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleague...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Reporting to the Director of Learning & Development, the Learning & Development Manager plays a vital role on the McKibbon Hospitality corporate team, supporting the continuous growth and d...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
At Peloton, the Learning and Development team empowers individuals to thrive by creating learning experiences that foster growth, longevity, and professional joy, enabling everyone to perform their...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Learning and Development Manager.At Benjamin Moore, we empower our team members to achieve their goals and make a positive impact in our communities.
We offer a rewarding and inspiring work environm...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Senior Learning and Development Manager
Activate TalentDallas, TX, USserp_jobs.job_card.full_time
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Learning and Development Manager
HowdenNew York, NY, USserp_jobs.job_card.full_time
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Learning and Development Manager
Government JobsSan Diego, CA, USserp_jobs.job_card.full_time
Learning and Development Manager
RIDE MobilityLancaster, CA, USserp_jobs.job_card.full_time
Manager, Learning and Development Transplant
WerfenNorcross, GA, United Statesserp_jobs.job_card.full_time
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Learning and Development Program Manager
XL ConstructionMilpitas, CA, USserp_jobs.job_card.full_time
Learning and Development Manager
Boar's Head ResortCharlottesville, VA, USserp_jobs.job_card.full_time
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Corporate Learning and Development Manager
Kansas StaffingWichita, KS, USserp_jobs.job_card.full_time
Learning and Development Manager
Cogir Management, USA IncScottsdale, AZ, USserp_jobs.job_card.full_time
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Learning and Development Manager
Larkin Benefit AdministratorsRoseville, CA, USserp_jobs.job_card.full_time
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Learning and Development Manager
Benjamin MooreMontvale, NJ, United Statesserp_jobs.job_card.full_time
LEARNING AND DEVELOPMENT MANAGER
The Management Association, Inc.Bothell, WA, USserp_jobs.job_card.full_time
Learning and Development Manager
Mobile Loaves & FishesAustin, TX, USserp_jobs.job_card.full_time +1
Senior Manager Learning and Development
Invitation HomesGarland, TX, United Statesserp_jobs.job_card.full_time
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Learning and Development Manager
KarbonLos Angeles, California, USAserp_jobs.job_card.full_time
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Manager - Learning and Development
Arizona StaffingPhoenix, AZ, USserp_jobs.job_card.full_time
Learning and Development Manager
McKibbon HospitalityTampa, FL, USserp_jobs.job_card.full_time +1
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Learning and Development Manager
PelotonNew York, NY, USserp_jobs.job_card.full_time
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Learning and Development Manager
Benjamin Moore & CoMontvale, NJ, United Statesserp_jobs.job_card.full_time
Senior Learning and Development Manager
Activate TalentDallas, TX, USjob_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionContent Modernization : Proactively update and refine all training content to reflect new policies, procedures, product launches, and technological advancements. Feedback & Iteration : Establish robust mechanisms for collecting and analyzing feedback from trainees and managers, using these insights to continuously improve training content, delivery methods, and overall program effectiveness. Impact Measurement : Monitor and analyze key performance indicators (KPIs) to rigorously measure the effectiveness and ROI of all training programs, identifying areas for strategic improvement and innovation. Advanced Skill Development : Design and implement advanced training modules that support ongoing skill enhancement, career progression, and leadership development within the CX team. Centralized Knowledge Hub : Develop, manage, and maintain a comprehensive, easily accessible knowledge repository of training resources, FAQs, and essential knowledge articles for the entire CX team. Information Flow : Ensure timely and accurate dissemination of critical information, updates, and best practices across the CX department to maintain consistency and high performance. Standards & Compliance : Ensure all L&D initiatives and programs strictly adhere to industry standards, regulatory requirements, and company policies, particularly concerning customer interactions. Audit Readiness : Collaborate closely with Quality Assurance and Compliance teams to prepare CX agents for internal and external audits, ensuring adherence to all protocols. Regulatory Training : Develop and deliver essential training sessions on compliance topics such as data privacy, security protocols, ethical customer interactions, and relevant industry regulations. Training Effectiveness Evaluation : Implement rigorous post-training evaluation methodologies to assess trainee comprehension, knowledge retention, and the practical application of new skills in real-world scenarios. Executive Reporting : Prepare and present detailed, insightful reports on training activities, program outcomes, and the measurable ROI of L&D initiatives to senior management. Data-Driven Refinement : Establish a continuous feedback loop, leveraging performance metrics and trainee input to strategically refine and optimize all training programs. LMS Administration & Optimization : Expertly manage the Learning Management System (LMS) to track training progress, maintain accurate records, schedule sessions, and generate insightful reports. E-learning Innovation : Leverage advanced e-learning authoring tools to create dynamic, interactive, and highly engaging online training modules. Industry Trends & Adoption : Stay at the forefront of L&D and CX industry trends, best practices, and emerging technologies to continuously innovate and enhance our training programs. Pilot Programs : Lead the development and piloting of new training initiatives to thoroughly test their effectiveness before full-scale implementation across the team. Cross-Functional Partnership : Foster strong collaborative relationships with department heads, team leaders, subject matter experts, and other stakeholders to ensure L&D programs are fully aligned with organizational needs and business objectives. Strategic Alignment : Actively participate in leadership meetings, calibration sessions, and team discussions to ensure L&D strategies are integrated with broader organizational goals and evolving CX requirements. CX Team Advocacy : Maintain open and continuous communication with customer service representatives to deeply understand their evolving training needs, challenges, and opportunities for growth.
Learning And Development Manager
Our client is looking for a dynamic and experienced Learning and Development (L&D) Manager to lead our Customer Experience (CX) team's training initiatives. In this role, you will be instrumental in designing, implementing, and overseeing comprehensive learning programs that empower our CX team with the essential skills and knowledge to deliver exceptional customer service. You'll be responsible for driving performance improvement through strategic training, continuous development, and robust evaluation. This position requires a highly organized leader with a keen eye for detail, capable of managing multiple priorities, fostering team growth, and strategically aligning L&D efforts with business objectives.
Strategic Learning Program Design & Delivery
- Needs Assessment & Strategy : Conduct in-depth analyses of performance data, customer feedback, and organizational goals to identify critical training needs and develop a comprehensive L&D strategy for the CX team.
- Curriculum Leadership : Design and develop innovative, impactful training programs covering onboarding, advanced product knowledge, sophisticated customer service techniques, empathetic communication, and efficient software utilization.
- Engaging Content Creation : Lead the creation of diverse and engaging learning materials, including presentations, detailed manuals, interactive e-learning modules, and experiential activities.
- Facilitation & Coaching : Deliver high-quality training sessions using various modalities (e.g., classroom, virtual, blended learning) tailored to different learning styles. Provide direct coaching and mentorship to enhance individual and team performance.
- Onboarding Excellence : Oversee and continuously refine a structured onboarding program for new CX hires, ensuring they are fully equipped to meet and exceed customer service standards from day one.
Continuous Improvement & Performance Enhancement
Knowledge Management & Operational Excellence
Quality Assurance & Compliance Leadership
Evaluation, Reporting & Strategic Insights
Technology & Innovation
Collaboration & Communication