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Service And Support Engineer

Renishaw is a global technology company with core skills in measurement, motion control, healthcare, spectroscopy and manufacturing. We are looking to recruit a Service and Support Engineer to be located at our West Dundee site in Illinois to install, service and maintain our range of analytical Raman spectroscopy equipment in the North American region.

This is an excellent opportunity to use your technical knowledge along with interpersonal skills to deliver service, advice and support which includes installation, maintenance and repair of Renishaw's spectroscopy products. You will help ensure coverage of our customer base and maintain Renishaw's reputation for high quality service and response.

Principal Duties & Responsibilities

• Installation and service of Raman spectroscopy instrumentation and accessories in the USA, Canada and Mexico
• System fault finding, diagnostics and repairs
• Providing e-mail and telephone technical support to our customers, including resolution of technical queries and complaints
• Customer training on instrument use and routine maintenance
• Scheduling of workload, organization of customer visits and associated travel
• Maintain regular and professional communication with customers throughout service events, including schedule, status and cost
• Ensure correct presentation, professional approach and working practice is executed, working towards a first fix and always maintaining a customer focus
• Travel up to 75%
• Other Duties as Assigned or Requested

Qualifications

Education and Experience : Minimum

Education and Experience : Preferred

Knowledge, Skills and Abilities, Competencies

Compensation Range (Annual)

In an effort to comply with local legislation, as well as to provide greater transparency to candidates regarding cash compensation, Renishaw sets standard pay ranges for all U.S.-based roles as established by job function, level, and geographic location. Final offer amounts are determined by multiple factors, including candidate experience and expertise, as well as geographic location, and may vary from the amounts listed above.

Equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Affirmative action employer of minorities, females, veterans, and individuals with disabilities.

Renishaw offers a competitive, comprehensive benefits package for employees including health, dental and vision benefits, a 401K plan with company match, flexible spending accounts, life insurance, short- and long-term disability, vacation and personal time, paid company holidays and an employee assistance program.

Employment Type : Regular

Time Type : Full time

Reasonable Accommodation : If you need any assistance seeking a job opportunity at Renishaw, or if you require reasonable accommodation with the application process, please call 847-286-9953 or contact us at Americas.Workday@renishaw.com.