Network support engineer serp_jobs.h1.location_city

Job Description

Job Description

Who We Are

Oncourse Home Solutions (OHS) is a people-centric, $500M organization that is owned by private equity firm, Apax Partners operating under the brands American Water Resources, Pivotal Home Solutions and American Home Solutions. We do what is right for our people so they can do their best when serving our 1.8+ million customers across the U.S. Our mission is to create lasting value for our customers and our partners by helping homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all. Our vision is to make our products and services accessible to our customers and our partners by becoming the most trusted and reliable home solutions organization in the market. We are committed to fostering an environment that embraces diversity in all forms, where our employees, customers and partners feel valued, respected, and supported.

As a US-based warranty provider, we provide expertise in safety and homecare to our customers. Our integrated solutions meet customer needs both inside and outside the home. Inside the home we protect critical aspects of home function such as plumbing, heating and cooling, appliances, power surges, hot water heater, and interior electrical. Outside the home we provide protection for critical lines (water, gas, wells, sewers, electric and septic). We primarily go to market B2B2C, partnering mostly with water / gas / electric utilities and municipalities to offer our product leveraging their brand for marketing and often adding our subscription fee to the water / gas / electric bill itself. When our customers need help with home maintenance, repair, or coverage, OHS is there. This is what it means to be an ‘Oncourse SUPER’—Successful, United, Progressive, Empathetic, Reliable. SUPERs get it done. We sweat homeownership so our customers and partners don’t have to.

As an equal opportunity employer, our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and / or harassment.

Position Summary

We are seeking a skilled and experienced Senior Network Engineer to design, implement, manage, and support network infrastructure solutions for our organization. The ideal candidate will have strong expertise in Active Directory, Azure Entra ID, Cisco network technologies, including access points, routers, switches, firewalls, VPN, and SD-WAN. You will play a key role in ensuring our network infrastructure's stability, security, and performance, working closely with internal teams and vendors to deliver high-quality solutions aligned with business needs.

Located at our office in Naperville, our office environment is a key driver of our company culture and employee experience, so a regular in-office hybrid model (T-TH in office and M & F remote) is required.

Responsibilities include but are not limited to :

• Design and deploy Cisco-based network infrastructure, including access points, routers, switches, firewalls, and VPN solutions.
• Design, plan, and oversee network upgrades, hardware / software implementations, and relevant testing.
• Strong hands-on experience with Cisco networking hardware (routers, switches, firewalls, and wireless solutions).
• Configure and deploy SD-WAN solutions and ensure seamless integration with existing network architectures.
• Experience with Cisco VPN, ASA Firewalls, and Cisco Meraki is highly desirable.
• In-depth knowledge of network security protocols and practices, including firewalls, VPNs, and intrusion prevention systems (IPS).
• Monitor network performance, availability, and security using tools like Cisco Prime, SolarWinds, or similar network monitoring platforms.
• Troubleshoot network issues, identify root causes and apply corrective measures.
• Solid understanding of IP routing protocols such as OSPF, EIGRP, BGP, and multicast.
• Experience with network monitoring and troubleshooting tools (e.g., SolarWinds, Cisco Prime, Wireshark).
• Strong documentation skills, with the ability to create network diagrams and configuration documents.
• Excellent problem-solving skills and the ability to work under pressure.
• Directly manage multiple projects, from simple to highly complex, ensuring governance and control are upheld.
• Contribute to IT projects aimed at improving service delivery and enhancing capabilities.
• Knowledge of Microsoft Active Directory, Azure AD, Intune, Microsoft Defender, and Microsoft O365 for effective MSP collaboration.
• Ensure adherence to Information Security Technology controls and processes, particularly in cloud environments.
• Assist with Change Management tasks, including validation and monitoring progress.
• Log all incidents and service requests into the ticketing system, ensuring thorough documentation.
• Escalate unresolved or complex issues to appropriate IT teams or vendors for resolution.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with team members and stakeholders.
• Influence IT policy and strategy, working with senior management to evolve the operating model and align IT services with long-term business objectives.
• Establish and monitor benchmarks, quality measures, and participate in disaster recovery and contingency planning to ensure a 99.95% availability rate for IT operations.
• Ability to work independently and as part of a team in a dynamic environment.

We're Excited if this is You!

Experience and Qualifications of the Role :

Computer Skills Needed to Perform the Job :

Education :

Certificates, Licenses, Registrations :

We offer a compelling total rewards package that includes a competitive base salary and comprehensive benefits to support your total wellbeing.  The base pay range for this position is $125,500 - $175,000 USD Annual. The specific pay offered will depend on qualifications, experience, education and skill set. The compensation offered may also include an annual performance-based bonus, sales incentive plan or commission target.

Our benefits include, but are not limited to, healthcare, life insurance, paid time off, retirement, commuter benefits, and education reimbursement. Exact compensation may vary based on skills, experience, and location.

Join our SUPER Team and Enjoy Amazing Benefits!

Competencies :

Action Oriented - Enjoys working hard; is action oriented and full of energy for the things that he / she sees as challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.

Dealing with Ambiguity  - Can act in ways that seem contradictory; is very flexible and adaptable when facing tough calls; can combine seeming opposites like being compassionately tough, stand up for self without trampling others, set strong but flexible standards; can act differently depending upon the situation; is seen as balanced despite the conflicting demands of the situation.

Communicate Effectively -  Is able to clearly and succinctly communicate verbally and in writing in a variety of settings and styles; can get messages across that have the desired effect.

Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets firsthand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

Timely Decision Making - Makes decisions in a timely manner, sometimes with incomplete information and under tight deadlines and pressure; able to make a quick decision.

Peer Relationships - Can quickly find common ground and solve problems for the good of all; can represent his / her own interests and yet be fair to other groups; can solve problems with peers with a minimum of noise; is seen as a team player and is cooperative; easily gains trust and support of peers; encourages collaboration; can be candid with peers.

Building Effective Teams - Blends people into teams when needed; creates strong morale and spirit in his / her team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.

No external recruiter or agency calls / communication will be accepted. Qualified candidates should apply online.