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Network support specialist • rochester ny

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Customer Support Specialist

Customer Support Specialist

BookyourdataRochester, NY, US
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As a pioneer in the B2B prospecting landscape, Bookyourdata has been committed to offering an innovative pay-as-you-go platform since 2015. We take pride in hosting an extensive database of over 100...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Customer Support Specialist- Insurance

Customer Support Specialist- Insurance

AleronRochester, NY, United States
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Property and Casualty Support Specialist.Are you looking to further your career and grow?.If you answered yes to those three questions,. Acara Solutions seeks highly qualified candidates to work.Pro...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
CUSTOMER SUPPORT SPECIALIST

CUSTOMER SUPPORT SPECIALIST

BeldenRochester, NY, United States
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Propel your career surrounded by a diverse team of innovative, goal-oriented individuals who are pursuing the next generation of connectivity solutions. At Belden, you'll participate in work that wi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Customer Support Specialist

Customer Support Specialist

Roljobs Technology Services Pvt LtdRochester, NY, United States
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We are currently on a hunt for a Customer Support Specialist to join our client's team in Rochester, NY.Create best in class experiences for all guests that contact us. Support would include educati...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Network Data Specialist

Network Data Specialist

TEKsystemsRochester, NY, US
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Location : On-site, Rochester office.Schedule : Monday–Friday, 8 : 30 AM–5 : 00 PM (30-minute lunch).Minimum 1 year of data entry experience in an office setting. Collect and enter data into d...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
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Desktop Support Specialist

Desktop Support Specialist

Pride HealthRochester, NY, US
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Information Technology Analyst I - W2 only.Hours if resource works Saturday & / or Sunday will be 9a-5p regardless of shift they are booked for. Length : 4 months, Possible extension.Bachelors or e...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
Network Provisioning Specialist

Network Provisioning Specialist

Crown CastleRochester, NY, US
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Network Provisioning Specialist (T3).Crown Castle is the nation’s largest provider of shared communications infrastructure : towers, small cells and fiber. It all works together to meet unprecedented...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Sales Support Specialist

Sales Support Specialist

Eastman KodakRochester, NY, United States
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Location : Rochester, NY, US, 14652.Kodak is looking for a Contract Sales Support Specialist to join our Specialty Chemicals and Inks Manufacturing team in Rochester, NY. We are seeking a motivated a...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Behavior Support Specialist

Behavior Support Specialist

Rochester Prep Charter SchoolRochester, NY, US
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Uncommon Schools is a nonprofit network of high-performing public charter schools dedicated to providing an exceptional K-12 education in economically disadvantaged communities.Operating in Boston,...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Specialist, Network Administrator

Specialist, Network Administrator

L3Harris TechnologiesRochester, NY
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Experienced Network Administrator responsible for maintaining and optimizing our secure network infrastructure.Responsibilities will include configuring network equipment, monitoring performance, t...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Airport Support Specialist

Airport Support Specialist

TradeJobsWorkforce14643 Rochester, NY, US
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As a Airport Support Specialist, you will be responsible for supporting airport operations and passenger services, including : assist passengers with check-in and boarding processes.Duties and respo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Computer Support Specialist

Computer Support Specialist

TradeJobsWorkForce14621 Rochester, NY, US
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Pay attention to customers’ descriptions of their computer problems Ask customers questions to properly diagnose the problem Walk customers through the recommended problem-solving steps Set up or r...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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CUSTOMER SUPPORT SPECIALIST

CUSTOMER SUPPORT SPECIALIST

Belden Inc.Rochester, NY, United States
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Select how often (in days) to receive an alert : .Select how often (in days) to receive an alert : .Rochester, NY, US, 14623 . Propel your career surrounded by a diverse team of innovative, goal-or...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
CLIENT SUPPORT SPECIALIST -BILINGUAL

CLIENT SUPPORT SPECIALIST -BILINGUAL

Catholic Charities Family and Community ServicesRochester, NY, US
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Client Support Specialist- SORP.As a regional agency of Catholic Charities of the Diocese of Rochester, Catholic Charities Family and Community Services (CCFCS) has been serving our community for o...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Customer Support Specialist- Insurance

Customer Support Specialist- Insurance

ACARARochester, NY, United States
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Property and Casualty Support Specialist.Are you looking to further your career and grow?.If you answered yes to those three questions,. Acara Solutions seeks highly qualified candidates to work.Pro...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Network Contract Specialist

Network Contract Specialist

VirtualVocationsRochester, New York, United States
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A company is looking for a Rep, Network Contract Support.Key Responsibilities Process provider nominations and address issues within established guidelines Educate providers on contract terms an...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_hours
Sales Support Specialist

Sales Support Specialist

Kodak LTD.Rochester, NY, United States
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Kodak is looking for a Contract Sales Support Specialist to join our Specialty Chemicals and Inks Manufacturing team in Rochester, NY. We are seeking a motivated and detail-oriented individual to jo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Physician Support Specialist III

Physician Support Specialist III

University of RochesterRochester, NY, US
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Ophthalmology Eye Clinic Administrative Assistant.As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Technical Support Specialist II

Technical Support Specialist II

American Red CrossWest Henrietta, NY, United States
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Please use Google Chrome or Mozilla Firefox when accessing Candidate Home.By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Customer Support Specialist

Customer Support Specialist

BookyourdataRochester, NY, US
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Job Posting

Job Information :

Date Opened : 11 / 09 / 2023

Job Type : Full time

Industry : Technology

Work Experience : 5+ years

Remote Job : About Us :

As a pioneer in the B2B prospecting landscape, Bookyourdata has been committed to offering an innovative pay-as-you-go platform since 2015. We take pride in hosting an extensive database of over 100 million B2B contacts, all backed by a 95% accuracy guarantee. Serving more than 20,000 clients worldwide, we stand as a trusted provider in over 200 countries.

Our robust and user-friendly platform empowers users to streamline their prospecting process by offering more than 50 search criteria, advanced web technologies, and account-based marketing (ABM) capabilities. Recognizing diverse industry needs, we have curated special categories for healthcare professionals by specialties and real estate agents, in addition to our vast business contacts. At Bookyourdata, we strive to continually provide quality data solutions to foster business growth and success.

Job Description :

This is a remote position. Bookyourdata is seeking a Customer Support Specialist to enhance our team's strength in delivering exceptional service experiences. As a Customer Support Specialist, you will be the first line of engagement for customer queries and issues. Your primary focus will be to resolve problems efficiently and to elevate customer satisfaction to its highest level.

  • Respond to customer queries in a timely and accurate way via email, phone, or chat.
  • Identify customer needs and assist customers in using specific features of our products and services.
  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users).
  • Update our internal databases with information about technical issues and useful discussions with customers.
  • Monitor customer complaints on social media and reach out to provide assistance.
  • Share feature requests and effective workarounds with team members.
  • Inform customers about new features and functionalities.
  • Follow up with customers to ensure their technical issues are resolved.
  • Gather customer feedback and share it with our Product, Sales, and Marketing teams.
  • Assist in training junior Customer Support Representatives.

Requirements :

  • Experience as a Customer Support Specialist or similar CS role.
  • Familiarity with our industry is a plus.
  • Experience using help desk software and remote support tools.
  • Understanding of how CRM systems work.
  • Excellent communication and problem-solving skills.
  • Patience when handling tough cases.
  • Multitasking abilities.
  • BSc in Information Technology or relevant diploma.
  • Benefits :

  • Competitive salary package with performance-based incentives.
  • Health, dental, and vision insurance to ensure comprehensive healthcare coverage.
  • Paid time off and holiday allowances for a well-balanced life.
  • Professional development and training opportunities to advance your career.
  • Remote work options to provide flexibility and comfort.
  • A supportive and energetic work environment with a culture of teamwork.
  • Access to the latest software and technology tools to stay ahead in the field.
  • Employee assistance programs focused on mental and emotional well-being.
  • Regular team events and social hours to foster a sense of community.
  • Employee discounts on products and services.