Network support technician serp_jobs.h1.location_city

WE ARE INSIGHT : At   Insight Hospital and Medical Center Chicago,  we believe there is a better way to provide quality healthcare while achieving health equity. Our Chicago location looks forward to working closely with our neighbors and residents, to build a full-service community hospital in the Bronzeville area of Chicago; creating a comprehensive plan to increase services and meet community needs. With a growing team that is dedicated to delivering world-class service to everyone we meet, it is our mission to deliver the most compassionate, loving, expert, and impactful care in the world to our patients. Be a part of the Insight Chicago team that provides PATIENT CARE SECOND TO NONE! If you would like to be a part of our future team, please apply now! About Insight Hospital : Insight Hospital is a leading healthcare institution in Chicago, committed to providing exceptional patient care and advancing medical innovation. We strive to create a supportive and inclusive environment where employees can thrive professionally and personally. Position Overview : Insight Hospital is seeking a dedicated Desktop Support Technician to join our IT team. The Desktop Support Technician will play a critical role in providing technical support and assistance to our staff, ensuring the smooth operation of desktop systems and peripherals. The ideal candidate will have strong technical skills, excellent problem-solving abilities, and a passion for delivering exceptional customer service. Responsibilities :

• Provide first-level technical support to end-users regarding desktop hardware, software, and peripherals.
• Diagnose and troubleshoot desktop-related issues, including hardware and software problems, network connectivity issues, and printing errors.
• Install, configure, and maintain desktop operating systems, applications, and software updates.
• Set up and deploy desktop computers, laptops, mobile devices, and other IT equipment for new employees.
• Setup Conference room with AV equipment as needed
• Provide support for RingCentral phone system escalate issues as needed
• Setup new users in RingCentral portal, assign numbers, extensions, setup voicemail
• Perform routine maintenance tasks, such as system updates, antivirus scans, and backups, to ensure the security and stability of desktop systems.
• Document and track support requests, resolutions, and user interactions in the IT ticketing system.
• Collaborate with other IT teams to escalate and resolve complex technical issues in a timely manner.
• Provide user training and assistance on basic IT tasks, such as password resets, email setup, and software usage.
• Assist with IT projects and initiatives, such as hardware refreshes, software upgrades, and system migrations.
• Setup and delete user accounts in AD.
• Assign permissions via group assignments.
• Setup Printers on users' computers and map network drives as needed.
• Must be on call during weekends and off hours as required.

Qualifications :

Benefits :

Insight Employees are required to be vaccinated for COVID-19 as a condition of employment, subject to accommodation for medical or sincerely held religious beliefs.