Network support technician serp_jobs.h1.location_city

Job Description

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

We are seeking a skilled and motivated Field Services and Dispatch L2 Network Engineer to join our team. The ideal candidate will have experience in service delivery, field services, and dispatch roles, with a strong focus on hands-on tasks and technical expertise. The role involves working with various network technologies and tools.

What you'll be doing

Location : Boston, MA

Key Responsibilities :

• Perform rack and stack of network devices, including working with copper, fiber (single and multi-mode), and SFPs.
• Upgrade OS versions on network devices from vendors such as Cisco, Meraki, Aruba, Juniper, Palo Alto, and Fortinet.
• Apply network configurations to devices from various vendors.
• Gain console access to network devices for configuration and troubleshooting.
• Troubleshoot and resolve network connectivity issues, ensuring minimal downtime and optimal performance.
• Work with common network protocols and tools to diagnose and resolve network issues, including BGP, OSPF, EIGRP, spanning tree, VLANs, and QoS.
• Respond to escalated client requests and escalate unresolved, or complex problems, to the relevant third parties.
• Assist with the documentation of standard operating procedures relating to installations and fixes.
• Take ownership of assigned work and issues that may arise.
• Perform any other related tasks as required.
• Collaborate with client IT teams, onsite and remotely to implement network changes and upgrades.
• Create, maintain, and update network documentation, including diagrams, configurations, and procedures.
• Assist in the design and implementation of network projects and initiatives.
• Ability to travel 50-75% required. Must live near a major airport.
• Stay current with industry trends and advancements in network technologies.

Knowledge and Experience :

Qualifications :

Workplace type : Remote Working

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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