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Store - Bos-Newton, Ma

Build customer relationships while creating a memorable framing solution for their art. Help customers shop our store and be able to find what they're looking for. Provide a safe, clean and clutter-free environment.

Major Activities

• Adhere to standard operating procedures (SOP's) and company programs to ensure compliance to applicable laws and requirements; execute company policies and standards
• Embrace and execute personal designer by using elevated ABC deliver to build relationships with all customers while creating custom framing solutions
• Deliver sales and production results
• Act in lead capacity in the absence of the framing manager
• Be a resource to assist and train other team members
• Support and assist framing manager in driving KPI's achievement
• Complete framing orders with a high degree of quality and on time
• Maintain the ready made frame department and other assigned areas including SISO and directed replenishment
• Deliver friendly customer service; help customers shop and find what they are looking for; provide a well merchandised and in-stock store for the customer to shop
• Provide a fast and friendly checkout experience while adhering to cash handling standards
• Follow standard operating procedures (SOPs) and company programs
• Support shrink and safety programs
• Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image and serves as a role model for others
• Participate in the truck unload and stocking processes to ensure truck standards are followed and completed within budget
• Operate cash register and execute cash handling to standards
• Acknowledge customers, help locate product and provide solutions
• Engage customers on benefits of rewards and complete enrollments
• Educate customer on voice of customer (VOC) survey
• Assist with omni channel processes

Other Duties As Assigned

Minimum Type Of Experience The Job Requires

Preferred Type Of Experience The Job Requires

Physical Requirements

Work Environment

At The Michaels Companies Inc, our purpose is to fuel the joy of creativity. As the leading creative destination in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels, a dedicated handmade goods marketplace. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit www.michaels.com.

At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time team members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit mikbenefits.com.

Michaels is an Equal Opportunity Employer. We are here for all team members and all customers to create, innovate and be better together.