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Police Dispatcher

The City of Antioch is currently accepting applications for the Police Dispatcher position located within the Antioch Police Department. The Police Dispatcher evaluates response necessary as dictated by a given request for service. Benefit information includes collective bargaining representation by the Antioch Police Officers Association (non-sworn) Bargaining Unit, along with a tentative agreement and benefits such as Cafeteria Plan, CalPERS Medical Health Plans, Vision, Dental, Retirement, 457 Deferred Compensation Option, Life Insurance, Tuition Reimbursement, and a full gym on premises.

Candidates must have at least two years of employment as a police dispatcher in the state of California to be considered a lateral applicant. This recruitment is to establish a 12-month eligibility list. The recruitment can close at any time so candidates are encouraged to apply immediately. The POST Dispatcher Written Test is TBD, and additional exam information may be found on the POST website. Online exam scores are now being accepted, and additional information on how to take the NTN online may be found on the National Testing Network website.

The Commission on POST Dispatcher Exam is a standardized test designed to measure the verbal, reasoning, memory, and perceptual abilities necessary for public safety dispatcher work. The test consists of eleven brief tests that assess various abilities, including the ability to quickly and accurately compare letters and numbers presented orally and in written form, and the ability to shift back and forth between two or more sources of information. The entire test battery takes about 2.5 to 3 hours to complete, including a short break.

Under general supervision, the Police Dispatcher performs a variety of duties involved in receiving, evaluating, prioritizing, and relaying 9-1-1, emergency, and non-emergency calls for service for the cities of Antioch and Brentwood, as well as Antioch Animal Control; inputs calls into CAD (computer aided dispatch); dispatches appropriate units and coordinates response of emergency personnel; operates a variety of telecommunications equipment including radio, telephone, and computer aided dispatch systems; and performs a wide variety of specialized clerical duties involved in the preparation, maintenance, and release of materials related to law enforcement activities.

Knowledge of operations, services, and activities of a public safety telecommunications and dispatch center; operational characteristics of modern public safety telecommunications equipment including computer aided dispatch systems and multi-channel radio systems; law enforcement and emergency service procedures for responding to and handling reported incidents; techniques of questioning for both emergency and non-emergency calls; methods and techniques of receiving, prioritizing, and dispatching emergency and non-emergency calls for service; radio codes currently used by the Police Department; functions of the Police Department and other City departments; geographic features and locations within the area served; English usage, spelling, grammar, and punctuation; modern office procedures, methods, and computer equipment; pertinent federal, state, and local laws, codes, and regulations; methods and techniques of telephone etiquette; methods and techniques of conflict resolution; principles and procedures of record keeping.

Ability to respond to and resolve difficult and sensitive citizen inquiries and complaints; effectively communicate and elicit information from upset and irate callers; speak clearly and concisely in an understandable voice via radio and telephone and in person; hear and distinguish radio voice traffic within normal levels and over background noise; make independent decisions that affect the safety of public safety personnel, citizens, and property such as those involved in determining the urgency of requests received and the appropriate action to take; dispatch police units quickly and effectively; think quickly, calmly, and clearly in emergency situations; perform multiple tasks simultaneously; operate a variety of telecommunications receiving and transmitting equipment including radio transmitting communication equipment, teletype equipment, and computer equipment; operate specialized public safety computer systems and applications; read and interpret maps and other navigational resources and give directions; type and enter data accurately at a speed of 45 net wpm; work under pressure, exercise good judgment, and make sound decisions in emergency situations; understand and follow oral and written instructions; interpret, apply, and explain applicable federal, state and local policies, procedures, laws, codes and regulations including police records retention and dissemination policies and procedures; maintain composure, alertness and concentration while working for extended periods of time; compile, maintain, process, and prepare a variety of records and reports; deal tactfully and courteously with the public reporting emergencies and seeking information or filing a report; maintain confidentiality; communicate clearly and concisely, both orally and in writing; establish and maintain effective working relationships with those contacted in the course of work.

Entry level candidates must have graduation from high school or equivalent. Lateral candidates must have graduation from high school or equivalent, supplemented by successful completion of the basic Dispatcher course. A typing certificate, validated within the last six (6) months, must be attached to your on-line application. Certificates indicating a typing speed of at least 45 net words per minute (wpm) will be accepted from a recognized employment agency, business school, or adult school. NO ON-LINE TYPING CERTIFICATES WILL BE ACCEPTED. The certificate MUST : 1. Indicate it was a 5-minute timed exercise 2. Show the number of errors 3. Show the gross wpm 4. Show the net wpm (calculated by deducting 2 wpm for each error)