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nbkc bank is currently looking for an Online Branch Relationship Banker to join our Online Branch.

As an Online Branch Relationship Banker , you'll help customers with their banking needs, solve issues, and handle transactions using our online systems-all while delivering great customer service. We're seeking someone with banking experience, strong communication skills, and a knack for problem-solving who's ready to learn new tech and adapt to a fast-changing environment.

This position will work @Flex (a combination of both in the office and at home).

Interested in learning more? Check out more details below.

What you'll do

• Serve the customer in an accurate, professional, courteous, efficient manner that demonstrates the Bank's customer service standards with both internal and external customers.
• Expand existing customer relationships by proactively identifying present and future financial needs through personalized communication across multiple channels to recommend banking and lending solutions.
• Educate customers on digital and self-service tools (mobile banking, online platforms, ATMs) to enhance their experience.
• Assist customers with inquiries and / or problem resolution in a professional and composed manner and escalate as appropriate.
• Evaluate situational requests by balancing customer experience, policy requirements, and risk considerations; use thoughtful judgment to determine appropriate next steps when processes do not present a clear process.
• Utilize internal computerized systems for customer authentication, information gathering / validation and processing business as usual, as well as escalating exception transactions to senior team members.
• Perform within a complex, multi-functional technical environment.
• Ensure that the highest levels of customer service are provided accurately and promptly.
• Ability to exercise discretion and handle sensitive and confidential issues.
• Ensure full compliance with banking policies / procedures, regulatory requirements, and laws.

What you'll bring

Bonus Points

Our Hiring Process

We respect your time. Once we review your application, we'll reach out with next steps, whether that's a phone chat, video call, or even grabbing a coffee. We'll keep you informed every step of the way.

About nbkc

nbkc isn't your typical bank, and we don't want to be.

We're reimagining what a bank can be by investing in people, technology, and a culture that brings out the best in each other.

nbkc is deeply committed to diversity, equality, and inclusion in all its practices, especially when it comes to growing our teams. We aim to build a company whose culture promotes inclusion and embraces how rewarding it is to work with employees from all walks of life.

We've been proudly recognized as one of Kansas City's Best Places to Work for 5+ years, and once you're here, you'll see why.

Ready to build something better with us?

Work Authorization / Sponsorship

At this time, we're not able to consider candidates needing sponsorship now or in the future or those needing work authorization for this role. (This includes students on F1-OPT, F1-CPT, J-1, etc.) However, we'd hope you continue to keep us in mind for future opportunities.

nbkc bank is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation

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