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Online transcription • mesa az
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Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.
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A company is looking for a Senior Online Reputation Manager.Key Responsibilities Monitor and influence brand presentation in AI-generated search results and authoritative platforms Design strate...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Online Reputation Manager
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Online Reputation Manager
Independence Home Loans LLCScottsdale, AZ, USjob_description.job_card.variable_hours_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_description3+ years in reputation management, customer experience, or PR (mortgage or financial services preferred). Strong understanding of Google My Business, Yelp, BBB, and Facebook review ecosystems. Excellent communication and writing skills – professional, empathetic, and on-brand. Familiarity with tools like Birdeye, Podium, Sprout, SurveyMonkey, or Typeform . Data-driven mindset and sharp eye for trends, tone, and timeliness. Organized, proactive, and thrives in a high-energy, fast-growth environment. Be part of a brand that’s redefining the mortgage experience. Shape how thousands of clients perceive and talk about our company. Work alongside top performers in a culture built on winning, growth, and recognition. Competitive pay, benefits, and real career advancement opportunities.
Job Description
Job Description
Description : About Us
Independence Home Loans is one of the fastest-growing mortgage companies in the country – built on speed, service, and a championship-level culture. Every client experience matters. Every review counts. We’re looking for a proactive, data-driven Online Reputation Manager to take charge of how the world sees Independence Home Loans.
What You’ll Do
You’ll be the voice behind the stars ? – managing how Independence Home Loans shows up across Google My Business, Yelp, BBB, and Facebook , while creating positive visibility through PR initiatives and a Customer Satisfaction Survey Program for every closed loan.
Key Responsibilities :
- Monitor and respond to reviews on Google, Yelp, BBB, and Facebook.
- Create strategies to increase 5-star reviews and brand sentiment.
- Launch and manage a post-closing Customer Satisfaction Survey program.
- Analyze feedback to improve client experience and drive public reviews.
- Collaborate with Marketing, Compliance, and Operations to ensure consistent messaging and compliant responses.
- Deliver monthly reports on sentiment, review volume, and survey results.
What We’re Looking For
Why Independence Home Loans?
Requirements :