Operations analyst serp_jobs.h1.location_city

Job Description

Client

Maryland Health Benefit Exchange

Location

750 East Pratt Street, 6th Floor, Baltimore, MD 21202

The candidate may be required to work on-site or remotely on specific days as determined by MHBE.

Interview Type

Phone / Video Interview or In-Person

Duration of the Contract

3 Years

Anticipated Start Date

September 15th 2025

Background :

The Maryland Health Benefit Exchange (MHBE), an independent state agency, provides accessible and affordable health coverage to Marylanders.  MHBE administers Maryland Health Connection (MHC), the state’s health insurance marketplace. Through MHC, Maryland residents can explore health insurance plans, compare rates, and determine their eligibility for advanced premium tax credits (APTC), cost-sharing reductions (CSR), and public assistance programs, such as Medicaid and the Maryland Children’s Health Insurance Program (MCHP). Innosoft is the Prime Contractor for State of MD, MHBE.

MHBE seeks a Senior Systems Analyst (Operations) to provide services related to the efficient operation of Health Benefit Exchange (HBX) and other ancillary systems.

Duties :

• Install, configure, and manage Informatica Power Center. Assess the impact of upgrading Informatica and all its components (Informatica PowerCenter mappings, workflows, jobs, and other ETL processes).
• Identify and troubleshoot system outages, installation issues, and application code errors running Java applications in AWS.
• Generate and install security certificates and PGP keys.
• Work with the Control-M tool or equivalent to create and schedule batches and to create calendars and daily schedules for critical batches.
• Restore Informatica Power Center services and manage users and governance controls.
• Configure, maintain, and troubleshoot Red Hat JBoss, Fuse, Apache, and Tomcat HTTP servers.
• Perform system troubleshooting by reading and deciphering app logs and system logs from Splunk.
• Configure, deploy, verify, and troubleshoot SSL certificates.
• Read / understand / improve scripts related to the application, batches, and / or web services.
• Identify installation issues and application code errors running in JBoss / Tomcat / Informatica / Control M.
• Provide options, recommendations, and additional actions related to resolving issues, mitigating risks, and resolving escalated items.
• Work with the configuration management tool Jenkins to automate tasks such as code check-in and software build.
• Manage, monitor, and configure the Splunk application monitoring tool.
• Support releases and adherence to change control standards.
• Perform scheduled maintenance activities such as patching, performance tuning, and backups.
• Execute daily batch scripts, days, evenings, weekends, and holidays as required.
• Perform capacity planning and scalability planning.
• Work with JIRA Service Desk to manage Incidents and Change Processes.
• Availability to work in a rotation shift mode.
• Adhere to all security, change control, and MHBE Project Management Office (PMO) policies, processes, and methodologies.

Note : The candidate must be flexible to work overtime as needed, including weekends, holidays, and off-hours.

Requirements

Education :

Bachelor's Degree from an accredited college or university with a major in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline.

Minimum Qualifications :

Preferred Qualifications :

Benefits

Standard Employee Benefits.

50% Health Insurance Paid by Innosoft, Paid Vacation, 401K Match, STD LTD and AD&D paid by Innosoft.

Requirements

Expertise working at State Health Insurance Markeplance, CMS or HHS programs (or) any state or Federal IT domain is a plus.