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Operations analyst • cape coral fl
Operations Manager
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Job Description
Job Description
Service Locations : Fort Myers / Naples / Sarasota / Bradenton
Position Type : Full-Time
About Us
Flylock Security Solutions of Southwest Florida is a trusted provider of access control, automatic door systems, and commercial locksmith services.
We serve a wide range of clients from resorts and gated communities to medical and commercial facilities delivering professional installations and reliable service across Southwest Florida.
Were seeking an Operations Manager to help oversee and streamline day-to-day operations, working closely with the Office Manager to coordinate scheduling, materials, and project logistics. You will also work in the field and provide technical support to technicians.
If you thrive on organization, follow-up, and teamwork, this role offers the opportunity to make a real impact within a growing company.
Position Overview
The Operations Manager ensures that all projects and service calls run smoothly from start to finish.
Youll work hand-in-hand with the Office Manager to coordinate technician schedules, order and track materials, and maintain communication between the field, office, and customers.
This position reports directly to the General Manager and plays a key role in maintaining our high standards of quality, communication, and customer satisfaction.
Key Responsibilities
- Must be proficient in locksmithing, automatic doors, and access control systems, as you will work in the field and provide technical support to technicians.
- Work with the Office Manager to coordinate daily scheduling and workload assignments for technicians
- Communicate with customers and Office Manager regarding job progress, scheduling updates, and service needs
- Coordinate procurement, delivery, and inventory of access control and door hardware materials
- Work alongside technicians on large projects and installations as needed to ensure quality, proper coordination, and smooth execution
- Assist with tracking open jobs, quotes, and follow-ups through completion
- Identify workflow and communication improvements to enhance operational efficiency
- Support technicians with logistical needs, ensuring field readiness each day
- Maintain organized records of projects, materials, and communications
Qualifications
What We Offer
Why Join Flylock Security Solutions
At Flylock, youre not just another employee youre part of a close-knit, high-performing team that values professionalism, communication, and accountability.
Youll work directly with the General Manager and Office Manager , helping to guide daily operations and keep the company running efficiently as we grow across Southwest Florida.