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Operations associate • cleveland oh
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A company is looking for an Operations Associate, Customer Success Operations.
Key Responsibilities
Develop an advanced understanding of applications and resolve complex customer issues
Act as an escalation point for complex support issues triaged by support analysts
Document and train the Customer Success team on new or updated processes
Required Qualifications
5+ years of experience in customer service or project management, preferably in healthcare technology or SaaS
3+ years of experience in creating and optimizing standard operational procedures
Strong experience in technical troubleshooting and problem-solving using SQL
Experience with clinical documentation improvement software or related healthcare applications
Experience at a startup or healthcare company