Operations research analyst serp_jobs.h1.location_city

Googler Experience Operations Specialist, Scaled Operations Management

This role is a 12 month contract position. People Operations strives to revolutionize human resources the same way that Google has revolutionized search. We are helping to find, grow and keep the remarkable assemblage of talent who are our Googlers. We are the team at Google that delivers extraordinary, hire-to-retire experiences for Googlers in the moments that matter most. We deliver end-to-end global HR processes (with regional nuance where needed) that are personalized and delightful for applicants and Googlers. Made up of equal parts HR professionals, former consultants, and analysts, we're the advocates of Google's culture and values, partnering with our business leaders to help them build their organizations and make sure all people's decisions are based on data. As Google grows, so do the operational complexities, compliance risks, and cultural nuances that are unique to the markets, sites, countries, and regions where Googlers work. To address these complexities, our HR teams offer a structured, location-based approach for delivering HR support.

The US base salary range for this full-time position is $108,000-$155,000. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google.

Responsibilities :

• Deliver above and beyond operational excellence within service line(s) in the US, driving service delivery, service planning, ensuring SLAs are met and activities follow process timeliness & accuracy targets across all service areas through continued improvement of operational accuracy.
• Serve as liaison between stakeholder teams and the wider team within Googler Experience Operations (GXO).
• Lead GXO operations execution related to initiatives and programs, implementing and executing on service delivery improvements and new process / scope changes in this space, including external activities.
• Collaborate with the other GXO across regions, Googler Experience (GX) and PXE to intake and / or standardize the work across regions.
• Develop deep expertise in the systems supporting Googler Experience service areas, troubleshooting day-to-day issues and consulting with partners on changes to systems infrastructure.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity / expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law.