Operations specialist serp_jobs.h1.location_city
serp_jobs.job_alerts.create_a_job
Operations specialist • baltimore md
- serp_jobs.job_card.promoted
Compliance Operations Specialist P1
TwilioBaltimore, MD, USOperations Support Specialist
ConstellisMaryland, MD- serp_jobs.job_card.promoted
Bilingual Operations Specialist Individual Insurance
ManulifeBaltimore, MD, US- serp_jobs.job_card.promoted
Administrative Coordinator - Operations Specialist I
City of BaltimoreBaltimore, MD, USVehicle Operations Support Specialist II
Cox AutomotiveElkridge, MarylandSales Operations Specialist
Acara SolutionsOwings Mills, MD, USDocument Operations Plan Specialist
TransamericaBaltimore, Maryland- serp_jobs.job_card.new
Finance Operations Specialist
Scale AIBaltimore, Maryland, United StatesOperations Support Specialist I
ATI Physical TherapyCatonsville, MD, USASpecialist, Sales Operations - Retail Systems
PandoraBaltimore, MD, USSpecialist - Accounting (Operations)
Baltimore City Public SchoolsBaltimore, MDDomestic Operations Logistics Specialist
Ultimate Staffing ServicesBaltimore , MD- serp_jobs.job_card.promoted
Operations Specialist
International Rescue CommitteeBaltimore, MD, USDeposit Operations Specialist
Homewood Federal Savings BankBaltimore, MD, US- serp_jobs.job_card.promoted
Operations Specialist
Clearance JobsElkridge, MD, USRetail Operations Specialist
Advantage SolutionsBaltimore, MD, United StatesDeposit Operations Specialist
SECULinthicum Heights, MD, USIT Operations Field Specialist
IT MilOwings Mills, MD, US- serp_jobs.job_card.promoted
Document Operations Plan Specialist
Aegon Asset ManagementBaltimore, MD, United StatesCompliance Operations Specialist P1
TwilioBaltimore, MD, US- serp_jobs.job_card.full_time
Compliance Operations Specialist
At Twilio, we're shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you're part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we're acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
Join the team as Twilio's next Compliance Operations Specialist L1.
This position is needed to monitor the use of Twilio products, voice, SMS and email, to ensure that the traffic on Twilio's platform is legal, compliant, and wanted. To do this you will also ensure that all traffic is following Twilio's Voice Policy, Messaging Policy, Acceptable Use policy and meets CTIA requirements.
We are looking for someone that is passionate about preventing fraud and abuse. The ideal candidate has some experience in research and investigation skills and enjoys challenging and complex case work.
Responsibilities :
- Investigate cases quickly and efficiently, perform analysis to understand bad actor behavior and demonstrate willingness to learn and become a subject matter expert in compliance investigations.
- Protect Twilio customers and consumers through ongoing identification of bad actors, non-compliant activity and evolving tactics.
- Take action daily to stop bad actors / activity while minimizing false positives.
- Identify trends, root cause gaps and recommend appropriate preventative solutions to stop bad actors from being successful.
- Use call detail records & aggregate traffic data to identify patterns and trends that determine a set list of actions.
- Resolve urgent issues impacting businesses, carriers and consumers worldwide.
- Use Twilio's tools and your own investigative powers to detect and prevent non-compliant activity.
- Provide support for customers by email, to ensure customers have an excellent experience with Twilio.
Qualifications :
Desired :
This role will be remote, and based in India (Karnataka, Maharashtra, Telangana, Tamil Nadu OR New Delhi).
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.