Operations specialist serp_jobs.h1.location_city

Job Description

Job Description

Salary : $100,000 - 125,000

Work with the industry leader

At Eon, our mission is to make patients healthier and healthcare affordable. Eon Patient Management, or EPM as we like to call it, identifies patients with disease risk and streamlines clinical decision analysis so clinicians can work at the top of their licenses. With unique solutions across multiple disease states, we drive unprecedented adherence to care pathways, so that more patients are seen and more survive. When patients win, healthcare systems win - both clinically and financially.

As a market leader in incidental tracking and patient management, Eon is pioneering the use of Artificial Intelligence to enable healthcare enterprises, ranging from small health systems to large, national-scale IDNs in the US.

The Opportunity

Eon is seeking a Product Operations leader to help our Product team operate at scale. In this role, youll be the connective tissue between Product, Engineering, Clinical, Customer Success, and Commercial teams, ensuring that roadmaps are executed smoothly, releases are well organized, and teams have the processes, data, and tools they need to build great products.

Youll own the how of product delivery : how information flows, how decisions get documented, how we communicate releases, and how we measure impact. This role is ideal for someone who loves structure, is highly organized, and enjoys building systems that help teams move faster and communicate more effectively. Youll play a key role in the execution engine behind Eons Intelligent Care Platform.

In this role you will :

Product Operations & Process

• Support, maintain, and continuously improve product workflows including intake, prioritization, requirements, and release process to support predictable, high-quality delivery.
• Own and optimize the tools that support product delivery such as JIRA, Confluence, and internal documentation repositories.
• Organize templates and repeatable workflows for PRDs, user stories, acceptance criteria, and release artifacts.
• Ensure dependencies, risks, and timelines are clearly tracked and visible across teams.

Execution Support & Coordination

Facilitate efficient communication between teams, ensuring the right people have the right information at the right time.

Partner with Engineering and Product to ensure test plans, release checklists, proper documentation and sign-offs are complete before deployment.

Data, Insights & Reporting

Stakeholder & Field Enablement

Support creation and coordination of internal release notes, feature overviews, and enablement materials.

Ensure Customer Success, Implementations, and Support receive accurate and timely updates about whats shipping, when, and why..

Help manage product feedback loops. Organizing customer feedback, field input, and support tickets into actionable insights for the Product team.

Governance & Documentation

Keep internal product documentation organized, up-to-date, and easily accessible.

You Will Be a Good Fit If You :

Enjoy solving operational problems and bringing order to complexity.

Communicate clearly and proactively, especially across different functions and time zones.

Are comfortable working in a fast-paced, mission-driven environment where priorities can evolve.

Are detail-oriented, structured, and proactive in identifying improvements.

Love enabling others to do their best work through strong systems and operational excellence.

Qualifications and Skills :

Nice to have :

So whats in it for me, you ask?

We pride ourselves for being a culture-based company buzzing with high-energy. Aside from the enthusiastic environment, youll enjoy :

Check us out at eonhealth.com!

EON is proud to be an equal opportunity employer and prohibits discrimination and harassment of any kind. Our culture celebrates diversity and we are committed to creating an inclusive environment for all team members.