Operations supervisor serp_jobs.h1.location_city
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Operations supervisor • richardson tx
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Whether they’re small business owners, hobbyists, or crafters bringing their creative visions to life, we make sure every interaction is seamless.
Our Customer Experience team plays a critical...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Operations Supervisor - Distribution.The Operations Supervisor role has a national salary range of $62,500 - $70,000.For roles within California the range is $68,640 - $82,200 and Washington is $77...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients.
With a commitment to excellence and a focus on...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
At HCSC, our employees are the cornerstone of our business and the foundation to our success.We empower employees with curated development plans that foster growth and promote rewarding, fulfilling...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
What you need to succeed as a Freight Operations Supervisor at XPO .Knowledge of the Less-than-Truckload (LTL) industry, hazardous materials regulations and DOT rules and regulations.Available to w...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients.
With a commitment to excellence and a focus on...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Posting Date : 07 / 16 / 2025, 10 : 41 PM.Locations : 1605 Crescent Circle, Carrollton, TX, 75006, US (On-site).serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
By doing safety checks and repairs, the Facility Operations Supervisor can assure the safety and cleanliness of the club.
As the Supervisor you will work the opposite schedule of the Facility Operat...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
At Abbott, you can do work that matters, grow, and learn, care for yourself and your family, be your true self, and live a full life.
Career development with an international company where you can g...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Join a company that is pushing the boundaries of what is possible.We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society.Our wo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
We are seeking a dynamic and experienced Supervisor of B2C Field Operations to oversee and assist our internal and external workforce responsible for delivering telecommunications services to our O...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.
Health benefits include medical, vision and dental cover...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
As the Supervisor - Operations, you will supervise one or more departments within a warehouse operation including receiving, picking, packing, shipping, wire cutting, light assembly, as well as hou...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
As the nation’s leading family-owned wholesale distributor to over.We’re growing and currently seeking an Operations Supervisor who brings strong leadership, a commitment to excellence,...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Join a company that is pushing the boundaries of what is possible.We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society.Our wo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Anti-Money Laundering Supervisor - Transaction Monitoring Operations.The Anti-Money Laundering (AML) Supervisor supervises various AML processes, which might include suspicious activity investigati...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Location : Plano, TX, US, 75024.Are you looking to Optimize your life? Start your exciting path to a rewarding career today!.
We are Optimum, a leader in the fast-paced world of connectivity, and we'...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
A company is looking for a Supervisor, Contact Center Operations.Key Responsibilities Oversees daily operations of contact center teams to ensure customer satisfaction and compliance Monitors in...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
What you need to succeed as a Freight Operations Supervisor at XPO.Knowledge of the Less-than-Truckload (LTL) industry, hazardous materials regulations and DOT rules and regulations.Available to wo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Join a company that is pushing the boundaries of what is possible.We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society.Our wo...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Customer Operations Supervisor
JiffyRichardson, TX, USjob_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionBachelor’s or Associate's degree in Business, Operations, Customer Experience, or a related field. A track record of driving measurable improvements in customer service efficiency, satisfaction, and retention. Experience leading CX transformation initiatives, implementing automation, and improving self-service options. A passion for fixing broken processes, enhancing customer journeys, and making things work better, faster, and smarter. Process & Operations Expert : 5+ years of experience in customer experience, operations, or process improvement, preferably in e-commerce or a high-growth company. Root Cause Analysis Pro : Strong ability to identify systemic issues, analyze data, and implement sustainable fixes rather than just treating symptoms. Customer-Obsessed : Passionate about enhancing the customer journey with a relentless focus on making experiences smoother, faster, and frustration-free. Data-Driven & Results-Oriented : Skilled at pulling insights from customer feedback, operational KPIs, and support trends to drive measurable improvements. Tech-Savvy & Automation-Focused : Comfortable working with CRM tools (Zendesk, Intercom), chatbots, AI-driven automation, and ticketing systems. Cross-Functional Collaborator : Ability to influence and align teams across customer service, product, and engineering to implement CX improvements. Strong Communicator & Leader : Proven ability to advocate for customer needs, present insights to leadership, and drive process change. Agile & Adaptable : Thrives in a fast-paced, constantly evolving environment where priorities shift based on business and customer needs.. Be part of a cutting-edge, automation-driven customer service team. Work on innovative projects that improve efficiency and eliminate manual processes. Make a real impact by shaping the future of customer experience. Hybrid work model with in-office training to set you up for success. Opportunities to grow within the company Generous compensation and employer paid benefits Annual wellness and professional development Stipend Perks of getting lots of clothing!
Job Description
Job Description
At Jiffy.com, we’re obsessed with delivering an effortless, fast, and delightful experience for our customers. Whether they’re small business owners, hobbyists, or crafters bringing their creative visions to life, we make sure every interaction is seamless. Our Customer Experience team plays a critical role in identifying pain points, solving issues, and continuously improving the customer journey.
As a Customer Operations Supervisor, you’ll go beyond just advocating for customers—you’ll be a problem solver, process optimizer, and data-driven decision-maker. This role is all about identifying friction points, analyzing root causes, and driving meaningful improvements across customer service operations and the broader customer journey. You’ll collaborate with cross-functional teams, dive deep into data, and implement process changes that make a measurable impact on customer satisfaction, efficiency, and retention.
This hybrid role offers a mix of in-office collaboration and remote flexibility (3 days in office). Training is conducted in-office to set you up for success, build connections, and immerse you in the Jiffy culture.
Key Responsibilities :
- Lead Customer Experience Improvements : Identify and implement process enhancements to streamline support interactions and reduce customer effort.
- Analyze & Solve Root Causes : Dive deep into customer feedback, operational data, and escalations to uncover systemic issues and propose scalable solutions.
- Optimize Processes & Workflows : Work cross-functionally with customer service, product, and operations teams to eliminate inefficiencies and improve response times.
- Monitor & Report Key Metrics : Track customer satisfaction (CSAT), Net Promoter Score (NPS), resolution time, and support trends, providing insights and action plans.
- Champion the Customer Voice : Ensure customer feedback is integrated into decision-making across teams, influencing product, service, and policy improvements.
- Drive Cross-Team Collaboration : Work with product managers, engineers, and operations leaders to enhance self-service options, automation, and overall CX efficiency.
- Standardize & Document Best Practices : Develop playbooks and processes that empower support teams to deliver consistent, high-quality service.
- Act as an Escalation Point : Handle high-impact or complex customer issues, working cross-functionally to resolve them and prevent future occurrences.
Requirements
Qualifications :
Benefits
Why Join Jiffy?
At Jiffy.com, we believe that customer experience is everything—and we’re looking for a leader who is ready to make a difference. As our Customer Experience Lead, you’ll have the opportunity to optimize processes, implement meaningful change, and shape the future of customer interactions at Jiffy. If you love digging into data, solving problems at their core, and driving real impact, we’d love to hear from you.
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