Passenger service agent serp_jobs.h1.location_city

ABM is looking for a Passenger Services Supervisor , for a large airline client at Sacramento Airport. As a Passenger Service Supervisor, you will be responsible for all aspects of the passenger experience, including baggage, check-in, and ticketing. The Passenger Service Supervisor will provide a high level of service with a focus on customer satisfaction and ensure that every passenger is assisted in a timely and efficient manner. Must be flexible to work weekends.

Pay : $20.00 / hour

The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.

Benefit Information :

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit

Flight benefits for eligible positions .

Essential Job Functions : (Other duties may be assigned.)

• Achieve operational performance and functional service activities.
• Provide technical guidance and interpret policies and procedures to assist front-line employees in performing functional tasks.
• Monitor and maintain appropriate staffing levels.
• Ensure that future schedules are complete (days off, vacations, etc.)
• Ensure all call offs are covered.
• Accommodate increased / decreased client staffing requests.
• Manage employee lunches and breaks.
• Manage the No-Fault Attendance Policy
• Participate in client briefings and communicate with Client representatives on a frequent basis regarding operations.
• Manage daily schedules.
• Maintain daily shift report for managers.
• Perform basic administrative and payroll functions (if applicable).
• Maintain communication with Duty Managers to maintain optimum staffing levels.
• Effectively coach, counsel and discipline employees.
• Conduct service audits.
• Responsible for the movement of personnel between checkpoints
• Work with Safety Quality Manager to ensure the safety and security of the operation.
• Set positive, professional example for workforce.
• Ensure front-line employee compliance with all safety, security, compliance and quality standards and procedures established by the Company, by our Clients, and by regulatory authorities.
• Miscellaneous duties as assigned

Supervisory Responsibilities :

Other :

Language Skills :

Math Skills :

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals

Computer Skills :

Reasoning Ability :

Education :

High school diploma or GED required. College degree or equivalent work experience preferred.

Experience :

Previous management experience preferred

Overall :

Military and veteran friendly employer, veterans and candidates with military experience encouraged to apply MOS Army : 51L; MOS AF : 3E131; MOS USCG : 1701; MOS USN : 3E1X1; MOS USSF : H190; MOS USMC : 1161

Benefits

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