Patient access representative serp_jobs.h1.location_city

Department :

ASOD Endodontics-436510

Career Area :

Administrative / Clerical Support

Is this an internal only recruitment? :

Posting Open Date :

08 / 20 / 2025

Application Deadline :

08 / 27 / 2025

Position Type :

Permanent Staff (SHRA)

Position Title :

Admin Support Associate - Advanced

Salary Grade Equivalent :

NC03 / GN06

Working Title :

Patient Relations Representative

Position Number : 20000676

Vacancy ID : P020483

Full-time / Part-time Permanent / Time-Limited :

Full-Time Permanent

Hours per week : Work Schedule :

Monday-Friday, 8 : 00 a.m. – 5 : 00 p.m.

Work Location : CHAPEL HILL, NC

Position Location : North Carolina, US

Hiring Range : 38,890 - $44,015

Pay Band Information :

To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet .

Be a Tar Heel! :

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation’s top public universities . Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package , paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work / life balance.

Primary Purpose of Organizational Unit :

The UNC Adams School of Dentistry Division of Comprehensive Oral Health houses several disciplines including, Periodontology, Dental Hygiene, Comprehensive Dentistry, Operative Dentistry / BioMaterials, Prosthodontics, and Endodontics. The Endodontics discipline is committed to advancing oral health through therapies focused on preserving the natural dentition.

Position Summary :

The primary purpose of the Patient Relations Representative is to provide patient relations support, clerical administration tasks, and patient financial system support rotating between all Graduate Clinics : Operative Dentistry, Prosthodontics, Periodontology and Endodontics. This position requires the individual to be proficient in, and have the ability to, work independently in the performance of multiple tasks. These tasks include patient admission coordination, patient appointment scheduling, patient record management, creation and management of provider schedules for graduate residents in the system called “EPIC”, and maintenance of patient accounting functions for the Graduate Clinics. This position functions as the primary point of contact for the daily patient account functions, cashiering, addressing and resolution of insurance inquiries, reconciliation of patient account balances, and perform the end of day reconciliation for depositing the clinic’s accounts receivables. This position is also responsible for any clerical work designated by the Graduate Program Directors or direct supervisor.

Minimum Education and Experience Requirements :

High school diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.

Required Qualifications, Competencies, and Experience :

Demonstrated ability to work with confidential and sensitive information.

Demonstrated ability to coordinate and direct front desk support activities and manages a wide variety of records, reports, and files.

Demonstrated ability to develop new processes or procedures relevant to the support needs of the division.

Preferred Qualifications, Competencies, and Experience :

Previous experience utilizing EPIC

Campus Security Authority Responsibilities :

Not Applicable.