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People operations • atlanta ga
Analyst, User Experience Journey, Journey & People Transformation, Technology & Operations
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DBS BankTwo Harbour Square, Hong Kong- serp_jobs.job_card.full_time
Analyst, User Experience Journey, Journey & People Transformation, Technology & Operations-(WD78235)
Business Function
Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Responsibilities
- Assist in the design of strategic plan to support the Bank’s Transformation strategies in improving experience of employees
- Drive employee journeys within and cross-functions to improve experience of all stakeholders
- Communicate strategic messages from management through organizing internal events and designing internal newsletters & eDMs
- Enable the awareness and capability of members involving in transformation from all levels; including knowledge, skills, practices; in all areas from ability to identify problems, solutions and implementation
- Identify potential improvements within the Bank and design / implement End-to-End solution via either process review, digitization and automation
- Bridge among various stakeholders from Business, Technology and Operations on assigned projects / initiatives contributing to DBS business priorities and strategic objectives
- Plan and develop innovative ways to drive digital culture within the Bank, through various events, workshops with 4D (Human-Centered Design) and Agile methodology embedded with Human-centric mindsets
Requirements
Apply Now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.
We regret only shortlisted candidates will be notified.
Primary Location
: Hong Kong-Two Harbour Square
Job
: User Experience
Schedule
: Regular
Employee Status
: Full-time : Job Posting
: Oct 10, 2025, 12 : 00 : 00 AM