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Job Description
Job Description
Assistant Personal Care Director
StoryPoint Cincinnati
Position Summary :
The Assistant Personal Care Director is responsible for the day-to-day supervision of care staff, follow-up with family members and residents regarding services provided, and support in identifying home care, hospice, and pharmacy referrals.
Required Experience :
Prior experience in Senior Living preferred
Supervisory experience required
Strong problem-solving and critical thinking skills
Proven high performer with excellent organization and communication skills
Key Accountabilities :
Team Leadership : Manage, support, and be accountable for your care team’s performance
Care Management : Ensure appropriate care is provided at the right cost with the right staffing
Employee Engagement : Set clear expectations, offer regular feedback, and support staff development
Resident & Family Communication : Provide high-quality care and maintain clear, consistent communication with families
Community Partnerships : Foster relationships with internal and external partners (e.g., skilled care providers)
1440 Care Standards : Promote and lead according to the organization’s care standards
Additional Responsibilities :
Provide and retain signed Client Rights documents in client records
Complete competency checks for care staff before service delivery
Maintain accurate client records for a minimum of 7 years
Perform admission and quarterly evaluations or as needed (e.g., post-hospitalization, change in condition)
Review incident reports and determine necessary actions or assessments
Handle contracts, billing, A / R, and long-term care insurance processing
Coordinate referrals for home care, hospice, and pharmacy services
Communicate emergency policies and keep staff informed
Contribute to overall organizational improvement
Be available for flexible scheduling, including on-call, weekends, and holidays
Perform other duties as assigned
Skills for Success :
Strategic business and competitor knowledge
Strong client relationship management
High performance under pressure
Effective planning and prioritization
Team building and conflict management
Open, clear, and frequent communication
Willingness to embrace change and learn from experience
Culturally competent and inclusive team player
Ability to navigate organizational structure and compliance
Honest, courageous communicator
Working Conditions :
Long periods of standing; regular sitting, walking, and hand use