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With offices in Chicago, Germany, Italy, and Stockholm, MARKT-PILOT is a high-growth SaaS company helping industrial machinery manufacturers (OEMs) price smarter. Our market-intelligence platform surfaces real-time competitive prices, availability, and demand trends for aftermarket parts, enabling teams to optimize pricing, grow revenue and margins, and deliver a better customer experience.We are seeking an experienced Director of Customer Success to lead our growing Customer Success organization and drive strategic customer relationships across our portfolio of high-value industrial OEM clients. You'll be responsible for building and scaling a high-performing team of 7 Customer Success professionals while maintaining direct engagement with our most strategic accounts and executive stakeholders.This role combines hands-on customer leadership with team management, requiring someone who can both drive meaningful outcomes across complex customer organizations and develop the next generation of Customer Success talent. You'll play a pivotal role in shaping our Customer Success strategy, establishing best practices, and ensuring our team delivers exceptional value to customers while driving sustainable revenue growth.If you're passionate about building world-class Customer Success organizations and have experience leading teams in fast-scaling, data-driven SaaS environments, we want to meet you.

What we expect you to own and run with :

Team Leadership & Development :

• Lead, mentor, and scale a team of Customer Success Managers, providing coaching, performance management, and career development opportunities.
• Establish team goals, KPIs, and accountability frameworks to drive consistent performance across the organization
• Recruit, onboard, and develop top Customer Success talent to support company growth
• Foster a culture of customer-centricity, collaboration, and continuous improvement

Strategic Customer Management

Revenue Growth & Retention

Organizational Strategy & Operations

Market & Industry Expertise

Which boxes you need to check :

Our MARKT-PILOT DNA The best thing about working at MARKT-PILOT? Our people.Piloteers are bold, think creative and bring diversity to our crew. We are driven by an entrepreneurial spirit, by the purpose of our work and we are empowered by the motivation we get from supporting each other. Together, we are revolutionizing an entire industry and activating not only the full potential of manufacturers, but our own as well!At MARKT-PILOT, we are looking for top talent - people who want to take ownership, unleash their entrepreneurial potential, and really get things moving. We know that talent comes in a variety of shapes - the broad range of backgrounds, skills, experiences, and expertise in our crew is the fuel for our rapid growth . Working at MARKT-PILOT means working with : ‍  Zero gravity :    Explore your talents, leverage your strengths, grow with us, and become a game changer by helping to solve one of the biggest problems our customers are facing today. Nothing can stop us; we are ready to take off and excited about the journey ahead of us - we will fly high right up to the sky (and even higher) to fulfill our purpose.  Zero stereotypes :  At MARKT-PILOT, there is no room for stereotypes. Come as you are and help us in building a brave and colorful crew. You will work among inspiring co-pilots, visionary leaders, being able to be your authentic self. We offer you a safe space to share your opinion, learn from mistakes & feedback and ask questions at any time.️  Zero limits :  We are committed to our mission and trust in our piloteers. On the journey to reach our ambitious goals it is important to us that we dont restrict you, but encourage creative thinking, entrepreneurial behavior and push innovative ideas.