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Care and Office Coordinator

Senior Helpers is always searching for compassionate, kind and responsible individuals to join our family.

If you are looking for a career where you can actually make a difference in someone’s life- not just  a job- you’re in the right place.

As a leading senior care provider and the first national in-home care company to be recognized as a Great Place to Work®, we foster a culture of trust, inclusivity, and support and are proud to be a part of the community.

Our new location in Boulder is seeking a compassionate and detail-oriented Client Care and Office Coordinate professional to join our team and support our growth.

This role is responsible for providing exceptional support to clients and caregivers by addressing inquiries, resolving concerns, and ensuring a positive client and caregiver experience throughout their journey with Senior Helpers.

This role is also a key position in relation to day-to-day office operations and the staffing of positions.

The ideal candidate will possess excellent communication skills, a strong customer service mindset, caregiver experience / training  and the ability to manage multiple interactions with professionalism and empathy.

If you thrive in a fast-paced environment and enjoy making a meaningful impact, we’d love to meet you.

ESSENTIAL DUTIES & RESPONSIBILITIES include but are not limited to :

• Coordinate with management on implementing and revising operational procedures and materials related to quality client care.
• Respond promptly to any client concerns / complaints; Document any client complaints concerning a caregiver and review complaints with the management team.
• Act as back up for the completion of documentation for initial assessments, observations, and planning evaluation pertaining to clients.
• Provide assessment and training during on-boarding / orientation for various caregiver skills.
• Maintain and track documentation related to caregivers and client care.
• Recruiting, interviewing & selection for new employees (occasional travel for recruitment as needed).
• Oversee on-boarding / orientation for new caregivers.
• Support regularly scheduled performance evaluations pertaining to caregivers.
• Function as a resource and mentor to peers and subordinates to maintain professional caregiving standards.
• Coach all staff in proper safety procedures and consistently reinforce procedures / compliance standards.
• Ensure all pre-employment documents are completed and all new hire paperwork and records are processed and maintained as required.
• Schedule and coordinate caregiver staff based on assessment and care plan information for clients, including resolution of any scheduling conflicts due to unexpected changes.
• Maintain all necessary business, employment records, and verification.
• Support in timekeeping, time reporting and paycheck issues;
• Assist with client and caregiver outreach; solicit feedback and develop plans to improve services and caregiver job satisfaction.
• Coordinate daily office operations; answer and screen incoming phone calls, provide assistance and take necessary action.
• Receive general inquiries, provide information to potential clients, resolve client issues, perform lead qualification, update leads, and schedule assessment appointments.
• Develop reports as requested.

Assist in analyzing data for performance improvement.

KNOWLEDGE, SKILLS AND ABILITIES include but are not limited to :

MINIMUM QUALIFICATIONS

ADDITIONAL QUALIFICATIONS DESIRED

PHYSICAL DEMANDS include but are not limited to :

PAY & BENEFITS

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