Process analyst serp_jobs.h1.location_city

As a Process Improvement Analyst, you will lead high-impact, cross-functional projects aimed at improving operational efficiency and transforming business processes across Comfort Medical. This role combines project management and process improvement to ensure initiatives are delivered on time, within scope, and at the expected quality.

You will be responsible for managing the full project lifecycle—from defining objectives and engaging stakeholders to execution and change management. In close collaboration with Customer Experience & Operations, Order-to-Cash teams, and senior leadership across Comfort Medical and Coloplast, you will ensure projects align with strategic business goals and deliver measurable results.

Major Areas of Accountability

• Lead large scale transformation efforts focused on business improvement.
• Manage multiple process improvement projects concurrently through the full project lifecycle from planning, development, launch, monitoring, debrief facilitation to close out.
• Develop comprehensive project plans including scope, timelines, resource requirements and risk assessments.
• Create and maintain required project documentation and artifacts
• Lead cross-functional teams to achieve project objectives within defined constraints
• Track and report project progress to stakeholders and leadership
• Ensure project deliverables meet quality standards and business requirements
• Conduct stakeholder interviews and workshops to gather business and technical requirements
• Translate business needs into detailed functional and non-functional requirements
• Validate requirements through reviews and approvals and ensure requirements traceability through the project lifecycle
• Coordinate user acceptance testing to ensure requirements are met
• Lead process mapping sessions to document current and future state workflows using industry-standard methodologies
• Analyze existing business processes to identify bottlenecks, inefficiencies, and improvement opportunities
• Partner with business units to design optimized workflows that enhance productivity, and drive improved revenue outcomes
• Serve as a change agent to drive process improvements across the organization
• Coloplast and Comfort Medical employees are required to conduct business to the highest ethical and professional standards; comply with applicable laws and regulations, the Advamed Code of Ethics on Interactions with Healthcare Professionals, and company policies.
• Assure all processes, SOPs, and tools are in compliance with our HIPAA privacy standards, all state and local laws, our Accrediting agency, OSHA, Medicare / Medicaid, Third-Party and private payor guidelines.
• Other job duties as assigned

Basic Qualifications

Preferred Qualifications

At Coloplast, we believe in recognizing and rewarding the contributions of our employees. Our total rewards package is designed to support your well-being, foster your professional growth, and ensure a healthy work-life balance. Here is some of what you can expect :

Comfort Medical provides an extensive selection of name brand catheter and ostomy supplies to thousands of customers nationwide. Our attention to detail, unmatched customer service, and dedication to helping our customers live happier, healthier lives are just a few of the many reasons we are one of the fastest growing catheter and ostomy supply companies in the nation! ​

Comfort Medical employees are required to conduct business to the highest ethical and professional standards; comply with applicable laws and regulations, the Advamed Code of Ethics on Interactions with Healthcare Professionals, and company policies.

Comfort Medical is committed to a policy of Equal Employment Opportunity (EEO) which means we employ and promote individuals based on their merits, regardless of race, color, religion, sex, national origin, age, disability, veteran status, pregnancy, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status, status with regards to public assistance or any other protected classification.

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