Process technician serp_jobs.h1.location_city

Description :

Our not-so-secret sauce.

Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as the Executive Vice President, Business Process at MMA.

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE : MMC).

A day in the life.

As the Executive Vice President, Business Process on the Operations team, you will lead our efforts to transform and improve how we operate. You will be key in driving innovation, streamlining workflows, and fostering a culture of continuous improvement across all parts of the company. You will develop strategies to optimize processes, work closely with senior leaders to ensure these changes align with our goals, and leverage new technologies like automation and AI to make our systems more efficient. Additionally, you will build and lead a talented team, manage change across the organization, and keep everyone informed about how these initiatives are boosting our performance.

Our future colleague.

We’d love to meet you if your professional track record includes these skills :

15+years in business process management, operational leadership, or related roles, with a track record of leading large-scale transformation initiatives.

Technology proficiency and experience managing scaled integrations and conversions, specifically Applied Epic.

Strong strategic thinking and problem-solving skills, with the ability to translate vision into actionable plans.

Expertise in process improvement methodologies such as Lean, Six Sigma, BPM, or similar frameworks.

Experience with digital transformation, automation, and emerging technologies.

Exceptional leadership, communication, and stakeholder management skills.

Minimum of 10 years previous insurance agency / brokerage experience.

Legal work authorization to work in the U.S. on a permanent and ongoing basis without the need for sponsorship now or in the future

We know there are excellent candidates who might not check all of these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well-being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work.

Some benefits included in this role are :

Generous time off, including personal and volunteering

Tuition reimbursement and professional development opportunities

Remote work with 25-35% overnight travel required

Charitable contribution match programs

Stock purchase opportunities