Product manager serp_jobs.h1.location_city

Job Description

Job Description

About Us

Concord isn't your typical consulting firm; we're an execution-focused company passionate about delivering results. Our mission is to help clients enhance customer experiences, optimize operations, and revolutionize product offerings through seamless integration, optimization, and activation of technology and data.

Our services and solutions include Digital Experience (Salesforce, Headless Commerce, UI / UX), Data and Analytics (Snowflake, Databricks, Martech Analytics), and Engineering and Application Services (Application Modernization, Greenfield Apps, Portal Buildout, etc.).

About The Role

We are seeking a strategic and customer-focused Senior Product Manager to drive e-commerce and omnichannel initiatives for one of our key enterprise retail accounts. In this role, you will define the vision, strategy, and roadmap for web, mobile, and in-store connected experiences, ensuring every product decision is grounded in business objectives, customer insights, and platform best practices.

You’ll work closely with client stakeholders, cross-functional teams, and technology partners to deliver impactful solutions that elevate the customer journey. If you thrive in a fast-paced, collaborative environment and have a deep understanding of retail commerce platforms (preferably Salesforce Commerce Cloud), this is your opportunity to influence the digital direction of a leading retail brand.

What You’ll Be Doing

• Define and own the product vision & roadmap for web, mobile, and omnichannel retail experiences aligned to business objectives.
• Translate business strategy into functional e-commerce solutions, ensuring alignment with platform capabilities and best practices.
• Lead the end-to-end product lifecycle — from ideation, requirements, prioritization, and sprint planning to release and post-launch optimization.
• Collaborate with UX / UI teams to create customer-centric experiences, ensuring accessibility, usability, and conversion optimization.
• Partner with engineering teams (SFCC & integrations) to define epics, user stories, and acceptance criteria, ensuring technical feasibility.
• Work with cross-functional stakeholders (marketing, merchandising, operations, IT) to gather requirements and balance competing priorities.
• Oversee integrations with 3rd-party retail systems (OMS, ERP, CRM, payments, personalization, analytics, loyalty, etc.).
• Monitor product KPIs — traffic, conversion, AOV, RPV, cart abandonment — and lead data-driven improvements.
• Ensure platform stability and scalability, including release governance, regression testing, and performance optimization.
• Maintain compliance and security with PCI DSS, GDPR / CCPA, and accessibility standards (WCAG).
• Champion agile practices — backlog grooming, sprint retrospectives, continuous improvement.
• Mentor junior product managers and act as a subject matter expert in e-commerce and retail digital commerce trends.

What We’re Looking For

What We Offer

Additional Information

More than just a consulting firm, Concord is an execution company helping clients enhance customer experience, optimize operations, and differentiate product offerings. From digital transformation and legacy modernization to domain-driven design, we deliver real solutions for the problems our clients face. Join one of the fastest growing consulting firms in the Midwest!

Our core capabilities work together to help companies untangle their toughest business and technology challenges : Business Strategy & Alignment, Digital & User Experience, Cloud Applications & Integration, Data Solutions & Analytics, Quality Engineering, and Information Security.

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