Program specialist serp_jobs.h1.location_city

Job Description

General Description

ABOUT GUTTMAN COMMUNITY COLLEGE

The Stella and Charles Guttman Community College is a beacon of innovation and knowledge creation in higher education, a two-year college where evidence-based high-impact practices in curriculum design and delivery permeate the educational model and have yielded graduation rates that are the highest in CUNY’s community college sector and above the national average. Located in midtown Manhattan, Guttman draws a culturally diverse student body from across New York City and is a federally designated Hispanic-Serving Institution.

Position Summary

Reporting to the Program Director, the Program Specialist provides critical support to the Workforce Development and Continuing Education Department; supporting student and staff engagement, operations, data reporting, classroom operations, financial tracking, and management of stakeholder relationships. This grant-funded position is budgeted for one year, with potential renewal based on continued funding and performance.

Key Responsibilities :

• Support program operations by managing student registration, onboarding, and intake processes using platforms such as, but not limited to : Xendirect, CUNYfirst, Excel, Teams, Handshake, SharePoint, and Google Workspace.
• Maintain accurate and compliant student records, including attendance, schedules, and documentation, in alignment with grant and institutional guidelines.
• Develop and update student schedules in coordination with instructors and the Program Director.
• Monitor and track student attendance; follow up with absentees and record trends to support retention and success.
• Maintain internal systems and databases to track student outcomes and program performance metrics; assist with compiling reports for internal and external stakeholders.
• Support program marketing and recruitment through the development of outreach materials (flyers, digital content, social media posts) and by representing the program at job fairs and community events.
• Assist with organizing program events, orientations, and workshops that support workforce readiness and community engagement.
• Conduct classroom observations to assess instructional quality and student engagement; identify and report on areas needing support.
• Create and distribute student-facing communications such as newsletters, internship / job alerts, and program updates to strengthen engagement.
• Collaborate with faculty, CCPP Internship Manager and Program Director to coordinate internships, externships, and job placement opportunities.
• Assist with grant reporting by collecting and analyzing relevant program data.
• Submit and reconcile expense reports and monitor program spending to ensure alignment with grant budgets.

Other Duties

Qualifications

Required :

Preferred Qualifications :