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Amtelco Script Programmer

Amtelco Script Programmer

AnswerHeroMiami, FL, US
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For over a decade, AnswerHero has been working with thousands of small businesses to support their call answering needs.We keep it simple : AnswerHero cares for our employees, and our employees care...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Alarm Installation / Programmer

Alarm Installation / Programmer

Novo Trenz LLCMiami, FL, US
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We are looking for an individual who is very well experienced in this industry.You must have very good communication skills to communicate with your colleagues. In Novo Trenz we like to feel like on...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Sr. Research Analyst - SAS Programmer

Sr. Research Analyst - SAS Programmer

University of MiamiMiami, FL, US
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The University of Miami / UHealth Division Neuromuscular Program in the Department of Neurology has an exciting opportunity for a Full-time or Part-time statistical programmer to join an active clini...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Power BI Programmer, SME

Power BI Programmer, SME

CACIMiami, Florida, United States
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Minimum Clearance Required to Start : Secret.Percentage of Travel Required : Up to 10%.CACI is seeking an experienced.Southern Command (USSOUTHCOM), in Doral, Florida. This position is contingent upon...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Senior Unity & Backend Programmer

Senior Unity & Backend Programmer

DreamForge GamesMiami, Florida, United States
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Join Our Founding Team : Build the Future of Games with AI!.We're an ambitious new game studio on a mission to revolutionize how games are made by creating an . You will begin as an individual c...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Audio-Visual Programmer Job at Solotech in Hialeah

Audio-Visual Programmer Job at Solotech in Hialeah

MediabistroHialeah, FL, United States
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Join to apply for the Audio-Visual Programmer role at Solotech Inc.Be among the first 25 applicants.Join to apply for the Audio-Visual Programmer role at Solotech Inc. Solotech is not accepting Agen...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Gameplay Programmer

Gameplay Programmer

VirtualVocationsMiami, Florida, United States
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A company is looking for an Associate Gameplay Programmer to assist in developing gameplay systems and contribute to new projects. Key Responsibilities Assist in developing gameplay systems using ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Mid-Level SAP Programmer Analyst

Mid-Level SAP Programmer Analyst

BoeingFL,Miami,USA
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Mid-Level SAP Programmer Analyst.The Boeing Company is looking for a.Mid-Level SAP Programmer Analyst.Miami, FL; Dallas, TX. Ridley Park, PA; Seattle, WA; or Arlington, VA.You will be joining Infor...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Community Programmer

Community Programmer

BetrMiami, FL, US
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Betr is looking for a sharp, scrappy, and socially fluent operator to join our team as our Community Programmer.This person will live at the intersection of product, media, and communityhelping us ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Audio-Visual Programmer Job at Solotech in Hialeah

Audio-Visual Programmer Job at Solotech in Hialeah

SolotechHialeah, FL, United States
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Join to apply for the Audio-Visual Programmer role at Solotech Inc.Be among the first 25 applicants.Join to apply for the Audio-Visual Programmer role at Solotech Inc. Solotech is not accepting Agen...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Junior-Java Programmer

Junior-Java Programmer

SynergisticITMiami, FL, US
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About Us : Synergistic IT is a full-service staffing and placement firm servicing clients in America for the past 12+ years. We are dedicated to fulfilling the IT needs of our clients.From staffing t...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Amtelco Script Programmer

Amtelco Script Programmer

AnswerHeroMiami, FL, US
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Job Description

Job Description

Amtelco Script Programmer

For over a decade, AnswerHero has been working with thousands of small businesses to support their call answering needs. We keep it simple : AnswerHero cares for our employees, and our employees care for our clients. As we continue to grow stronger and larger, we’re looking for a talented Amtelco Script Programmer to join our team and play a critical role in creating efficient, innovative, and customer-focused call flows.

What You’ll Do

As the Amtelco Script Programmer , you will :

  • Design, develop, and implement call, chat, SMS, and email flows / scripts for inbound contact center operations.
  • Monitor, evaluate, and refine call flows for optimal performance and customer satisfaction.
  • Analyze call center account success to identify opportunities for improvement and optimization.
  • Collaborate with Business Development, Contact Center, and Customer Service teams to align scripts with customer needs and business goals.
  • Create and maintain comprehensive documentation for call flows and associated systems.
  • Assist with technical problem-solving and ensure seamless system integration.
  • Maintain a rotating on-call schedule for emergencies.
  • Collaborate closely with internal cross-functional team members and clients to ensure optimization standards are upheld.

Requirements

You’ll thrive in this role if you :

  • Have a knack for technical concepts like variables, conditional logic (if / then), and branching case scenarios.
  • Communicate effectively and enjoy collaborating with diverse teams.
  • Can work both independently and as part of a team to meet deadlines.
  • Proficiency with using Amtelco Intelligent Series software .
  • Have experience in inbound call script development (required).
  • Have knowledge of SQL, JSON, or telephony systems (a plus).
  • Are detail-oriented, solution-focused, and driven by results.

    • Preferred Qualifications

  • High school diploma or equivalent required.
  • At least four years of work experience with the Amtelco platform, with strong writing skills and a business-focused mindset.
  • Proficient in MS Office and detail-oriented.
  • Positive and enthusiastic about improving processes and solving challenges.

    • Benefits

    What Makes Us Different

    At AnswerHero, we’re not just a call center. We provide professional live answering and virtual receptionist services tailored to meet the unique needs of small and medium-sized businesses across the U.S. We prioritize communication, professionalism, and long-term client relationships by offering reliable, trustworthy services that exceed expectations.

    You’ll work in an environment that fosters teamwork, innovation, and a commitment to delivering exceptional customer experiences. We believe in empowering our employees with training, support, and career growth opportunities.

    Room for Growth

    We're a growing company with plenty of opportunities for career advancement. We believe in growing together! We offer a comprehensive benefits package including : health, dental, vision insurance as well as a 401k retirement plan, paid time off, and many other perks!

    Ready to Be a Hero?

    If you’re excited about using your technical expertise to enhance AnswerHero’s services and create impactful call flows, we’d love to hear from you. Apply today to join a team where your contributions will make a real difference!