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Public Service Representative 3

Oregon counts on us! Our Mission, Vision, and Values guide us as we serve Oregon taxpayers whose tax dollars support the critical infrastructure of Oregonians' daily lives.

Department of Revenue is recruiting for a Public Service Representative 3 position. We are looking for talented, detail-oriented individuals to join our Personal Tax & Compliance Division in the Compliance Unit. This position is in our Bend office and is an in-office position five days a week.

In order to be considered for Department of Revenue recruitments, you must reside within the state of Oregon. Current Revenue employees who live outside of Oregon may apply and will be considered.

Hablas espaol? Este podra ser el trabajo para ti! Speak Spanish? This could be the job for you!

If you possess language skills in Spanish, you are encouraged to apply!! We offer bilingual differential pay, which is an extra 5% of the employee's base pay and is contingent on passing the required language test. Please note, bilingual language skills are encouraged but not required for these positions.

What You Will Be Doing

• Independently assist the public over the phone, through correspondence, email and in person with over 30 tax programs administered by the Department.
• Independently answers questions and advises the public on rules, laws, policies and procedures for Department administered tax programs.
• Research tax records and interpret data relating to the individual taxpayers' unique circumstances.
• Receives payments from taxpayers and the public on current and delinquent tax accounts.
• Apply payments for the current year, prior year, estimated and amended taxes.

This Is What You Need To Qualify

Two years of experience in customer service. One year of which must have included explanation of rules, regulations, and policies and responsibility for dealing with unique or unusual situations.

The ideal candidate will possess the following desired skills and attributes :

What's In It For You

The State of Oregon offers a competitive and affordable health and benefits package, including excellent medical, vision and dental coverage, pension and retirement programs, paid holidays off, and personal business leave, as well as paid and accrued vacation leave, and sick leave. In addition to standard medical benefits and employee leave, the state also provides additional optional benefits, such as basic life insurance, short-term disability, long-term disability, deferred compensation savings program, and flexible spending accounts for health care and childcare expenses.

How to Apply

Additional Information

Helpful Links

The Oregon Department of Revenue strives to create an inclusive environment that welcomes and values the diversity of the people we serve. We foster fairness, equity, and inclusion to create a workplace environment where everyone is treated with respect and dignity. The Oregon Department of Revenue is an equal opportunity; an affirmative action employer committed to workforce diversity.

Studies have shown that women and people of color are less likely to apply for jobs unless they meet every one of the desired attributes listed. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a non-traditional background. We would encourage you to apply, even if you don't meet every one of our attributes listed. If you are unsure whether you meet the qualifications of this position, please feel free to contact us to discuss your application.