Public Safety Radio System Supervisor
The City of Waco seeks an individual who possesses strong expertise in the integration of radio communications equipment and systems. The candidate will be responsible for supervising the operations, services, and personnel associated with the Public Safety Radio System.
Minimum qualifications include :
- Associate's Degree in Information Technology, Engineering, Electronics, Business Administration, Public Administration or related field.
- Four (4) years experience in communications systems; project management, business management, public administration or an equivalent combination of education and experience.
- Valid Texas Driver's License.
Preferred qualifications include :
FCC General / Operator license.Under general supervision, supervises the operations, services, and staff of the multi-agency Public Safety Radio System (PSRS) in the Office of Emergency Management (OEM); maintains, installs and repairs communications systems, equipment, components, and peripheral devices; installs and maintains operating system software and servers.
Essential functions include :
Supervising and directing the daily activities of PSRS communications staff; screening and assigning workload; planning, prioritizing and assigning tasks and projects; providing technical leadership and guidance, training staff, monitoring work and evaluating performance; meeting with staff to discuss and resolve technical issues; reviewing work to assure the work quality and timely accomplishment of assigned duties and responsibilities.Providing support and maintenance and repair of all City, County, and outside agency radios, and dispatch center radio consoles on a 24 / 7 basis.Maintaining the master radio database of every radio, console, and device assigned to use the City's radio system.Performing installations of Software Security Updates, Software patches, hot fixes, and Radio Service Software for all various operating systems on desktop computers, laptops system servers, and virtual servers that support the Motorola P25 digital radio system and dispatch center.Performing backups of the Radio Network Security and Data protection servers, and Radio management terminals and database. Monitoring the alarm systems and responding to site alarms and assist with reporting of tower lights outages to the Federal Aviation Administration (FAA) when required.Supervising the maintenance and repair of radio communications system and equipment; monitoring and resolving system issues and performing troubleshooting to diagnose complex system problems; assisting technicians as required; assuring that the radio communications operations and equipment meet state and federal compliance regulations.Coordinating and supervising work activities; assisting Technicians with workload planning, fault analyses and technical issues; coordinating work orders, schedules and equipment requests with City departments. Collecting financial and administrative information and compiling data for reports; overseeing in-house training and safety programs; managing supplies and equipment inventory and orders materials and equipment; developing equipment specifications as needed.Researching regulations, procedures and technical reference materials; assuring equipment meets Federal Communications Commission (FCC) rules, regulations and standards; assuring compliance with all City and state safety policies and procedures; maintaining City FCC communications licenses.Coordinating with outside agencies; maintaining equipment and network database and documents system updates; interpreting and explaining City / County policies and procedures.Monitoring PSRS communications system for errors, interference and traffic loading patterns.Establishing procedures and guidelines for PSRS communications system operations.May be required to respond afterhours, including holidays and weekends, in the event of a departmental or City-wide emergency.