serp_jobs.filters_job_card.part_time Receptionist serp_jobs.h1.location_city

Description

The Massachusetts Commission Against Discrimination (MCAD) is the independent state agency that enforces the Massachusetts anti-discrimination laws by investigating complaints of discrimination in employment, housing, public accommodations, and other aspects of everyday life. Pursuant to its mission to eradicate discrimination in the Commonwealth, the MCAD also offers remedial and preventative training, and publishes resources online such as model policies, posters, and guides.

The MCAD is seeking a dynamic and committed individual to provide reception support. The Receptionist will maintain files and records; answer telephones; interact with the public on the telephone and in-person; prepare and mail outgoing correspondence or parcels, including serving complaints on parties; prepare correspondence, forms, files, and reports for processing, storage, or forwarding; answer inquiries / information calls, schedule intakes, review and enter complaints into the Case Management System (CMS); operate standard office machines and equipment, and perform related work as assigned. The basic purpose of this work is to provide administrative and reception support for the agency.

Please note : This position is expected to be on-site 5 days a week (Monday to Friday)

Duties and Responsibilities (these are a general summary and not all inclusive) :

• Answers the agency’s main switchboard, routes calls, takes messages and answers questions. Provides routine information concerning agency services according to established procedures, also referred to as “information calls.” Answer inquiries relative to laws, rules, regulations, policies, and procedures governing agency services.
• Greets and welcomes guests at the front desk in a professional and friendly manner. Ensures the reception area is orderly and that individuals are assisted in a timely manner.
• Compose, serve and file correspondence such as complaint service letters, information requests, meetings confirmation, etc. Serves complaints and corresponding letters and documents on parties.
• Coordinates intake scheduling and collaborates with front desk staff at satellite offices to manage the intake schedule and overflow chart. Works alongside the Intake Supervisor and designated Intake Specialists to help carry out daily intake appointments.
• Receives and distributes incoming mail, memoranda, packages, and deliveries to the appropriate individuals. Maintains the unit’s spreadsheet for mail-in complaints and ensures timely and appropriate follow-up.
• Reviews and properly enters complaints into the case management system (CMS).
• Locates and withdraws information from records using CMS, searching files, etc., to respond to inquiries or requests by supervisor.
• Operates standard office machines and equipment requiring brief orientation for use, such as photocopiers, other copying machines, scanners, file retrieval equipment, central console telephone systems, perforators, folders, shredders, or similar equipment.
• Review forms, lists, documents, correspondence and / or complaints for accuracy and completeness.
• Performs typing tasks such as producing letters, memoranda, forms, routine correspondence, envelopes, labels, etc.
• Maintain records according to established procedures to ensure accurate and complete information.
• Notify appropriate parties, orally and in writing, of information such as meetings and conferences.
• Compile statistical information to be included in reports of agency activities.
• All other related duties as assigned.

QUALIFICATION REQUIRED AT HIRE

The ideal candidate enjoys working with a diverse population in a fast-paced environment. A second language is helpful and strongly preferred but not required.

Qualifications

First consideration will be given to those applicants that apply within the first 14 days.

Office Support Specialist I :

Applicants must have at least (A) two years of full-time, or equivalent part-time, experience in administrative work experience or (B) any equivalent combination of the required experience and the substitutions below :

Substitutions :

I. An Associate’s or higher degree with a major in business administration, business management or public administration may be substituted for the required experience.

II. An Associate’s or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience.

Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

Educational substitutions will only be permitted for a maximum of two years of the required experience.

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics?