Relocation assistance serp_jobs.h1.location_city
serp_jobs.job_alerts.create_a_job
Relocation assistance • lubbock tx
- serp_jobs.job_card.promoted
Technology Assistance Group Tech I
City BankLubbock, TX, United States- serp_jobs.job_card.promoted
AMENDED - Initial Assistance Representative (Clerk) - Areas 1-4 (9 month Roster)
Phenom PeopleLubbock, TX, US- serp_jobs.job_card.promoted
Houseparents - Relocation to Hershey, PA Required
Milton Hershey SchoolLubbock, TX, United States- serp_jobs.job_card.promoted
Center Manager Readiness Program - Relocation Required
Hawaii StaffingLubbock, TX, USCenter Manager Readiness Program - Relocation Required
TakedaUSA, TX, LubbockPharmacist – Relocation Available
Keynote Business SolutionsLubbock, TX, USAMortgage Assistance Specialist
VirtualVocationsLubbock, Texas, United States- serp_jobs.job_card.promoted
Family near looking for afterschool assistance
Wyndy LLCLubbock, TX, United States- serp_jobs.job_card.promoted
Nurse Practitioner or Physician Assistance CV Surgery
ProvidenceLubbock, TX, United States- serp_jobs.job_card.new
Audiologist - Recruitment / Relocation Incentive Authorized
ColoradoaccLubbock, TX, United States- serp_jobs.job_card.promoted
Dentist - Job Location : Australia or New Zealand - Relocation Bonus
Abano USALubbock, TX, USA- serp_jobs.job_card.promoted
Physical Therapist - $10,000 Sign-On Bonus - Relocation Required to BIG SPRING, TX
Big Spring Texas Hospital CompanyLubbock, TX, USJourneyman or Master Sign Electrician Relocation Available
SkyRiteLubbock, TX, USACornea Surgeon / Ophthalmologist -Sign-on Bonus + Relocation Assistance! Lubbock, TX
Eye-to-Eye CareersLubbock, TXGlaucoma Surgeon Ophthalmologist Sign on Bonus + Relocation Reimbursement Available! Lubbock, TX
Eye To Eye CareersLubbock, Texas, USAOptometrist Needed in Lubbock, TX! Full Benefits and Relocation Offered!
Swordfish HealthcareLubbock, TexasTechnology Assistance Group Tech I
City BankLubbock, TX, United States- serp_jobs.job_card.full_time
Job Details
Job Location
Operations Center - Lubbock, TX
Position Type
Full Time
Description
The TAG (Technology Assistance Group) Technician I deliver an exceptional customer service experience to City Bank employees requesting technical assistance via phone, tickets, email, Teams messaging or in-person. The technician assists with password resets, answers how-to questions and resolves cases related to hardware / software issues as first call resolutions. The TAG I Technician will assist in configuring, setup and provisioning hardware for routine hardware refreshes. The TAG I Technician will occasionally interact with our end users for desk side support. The TAG I Technician will assist with employee, on-boarding, changes, and off-boarding for network access to our bank supported systems. The TAG I Technician will assist with maintaining accurate records management for hardware, specifically, desktops, laptops, mobile devices, consumable peripherals and printers.
The Technician will have opportunities to cross-train with fellow team members and strengthen their skill set technically, analytically, and professionally. The ideal candidate for this position should work well in a team environment, have a high regard to customer service, and have a passion for serving others with technology issues. This individual must work well in a fast paced, team environment while maintaining a high regard for our internal and external customers staying consistent with the banks mission statement.
Essential Duties
- Deliver an exceptional customer service experience to internal customers seeking technology and end user support / assistance.
- Diagnose and troubleshoot various hardware / software issues with computers, laptops, mobile devices, and other technology equipment.
- Create detailed cases, update existing cases, and escalate cases requiring additional troubleshooting or research using an internal ticketing system.
- Maintain high level of communication with team, end users, and / or management.
- Assist Solutions & Support Teams with desktop administration tasks such as computer imaging, asset management, hardware / software installation, and system upgrades.
- Install, move, or configure IT assets such as computers, printers, projectors, scanners, and other peripherals.
- Identify and escalate opportunities to improve processes.
- Ability to manage incidents to meet Service Level Agreement (SLA) Thresholds and Key Performance Indicators (KPIs).
- Availability for an on-call rotation to support end users after-hours.
- Other duties as required by the Manager or department.
Equal Opportunity Employer / Veterans / Disabled