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Resource Planner

The Resource Planner position is responsible for scheduling service for our customers through the coordination of the field service engineers' schedule, parts delivery and equipment availability in the North America Market, Service and Solutions Delivery (S&SD) organization. Your role includes creating medium to long term planning for all service operations resources related to the workload of order realization & services delivery and delivering effective and efficient planning in line with business objectives and obligations. You will act as the single person of contact for exception and escalation of service orders for customers, consumers and service engineers (internal / external) in a professional manner (analysis, registration, communication, and timely escalation). You will identify planning issues, apply effective solutions, and determine follow-up actions with minimum direction. Additionally, you will identify patterns in issues / inquiries and promote improved customer service through regular updates to knowledge management content.

You're the right fit if you have a Bachelor's degree in business or a related field, or equivalent experience. You've acquired 3+ years of customer service or planning experience is highly preferred. Attention to detail and ability to perform with a high degree of accuracy are essential. Your skills include experience with Microsoft applications (Word, Excel, PowerPoint, Teams, Outlook). Experience in ServiceMax, Salesforce, SAP, or other CRM is preferred. You must demonstrate analytical and problem-solving skills, attention to detail, organization, and time management capabilities. You must be able to support in a fast-paced environment, multi-task to meet deadlines, and be agile and flexible with a proactive desire to provide elevated support. You must be able to successfully perform the following minimum physical, cognitive, and environmental job requirements with or without accommodation for this position.

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company's facilities. This is an office-based role.

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

The hourly pay range for this position is $22 to $34, plus overtime eligible. The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge / skills, experience, business needs, geographical location, and internal equity. Details about our benefits can be found here. At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future. For this position, you must reside in or within commuting distance to Nashville, TN. It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy / childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person's relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and / or local laws. As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance. Equal Employment and Opportunity Employer / Disabled / Veteran