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IT Business Manager / Resource Management Lead - Vice President

The VP, IT Resource Management Lead will report to the Director, IT Business Management, and will be responsible for aligning IT Workforce Management with ITIL practices, ensuring optimal utilization of resources, monitoring IT performance, and generating insightful reports to support decision-making processes within the IT organization.

Role Objectives :

• Engage with business unit leads to understand their business objectives and challenges to determine the resource skills required.
• Partner with counterparts in IT systems and development to maintain knowledge of firm capabilities and capacity.
• Maintain relationship and platform vendors to understand latest product offerings and provide support on implementation, training and operations to develop the area.
• Proven expertise to understand the portfolio needs in terms of business, technology and process to allocate existing resources map to priority / critical items.
• Ability to map skills that would be needed for a project / program based on the business case. Along with that they should be able to map the resource gap we have in any area (utilizing the Skillset assessment we have done) and continue to improvise it to strengthen a particular discipline or functional area, as the department identifies.
• Evaluating capacity of resources to handle workloads including scenario planning.
• Assist with sustaining common workforce management tasks (reporting, identifying trends, mastering the WFM tools and capabilities (ServiceNow), capacity planning) to areas within the IT operations.
• Create and establish ongoing capacity plan to leverage existing resources or accommodate new resources within the budget guidelines and according to KPI metrics.
• Work closely with Portfolio Manager, PMO, Budget and planning group to analyze forecasted workload with consideration in historical trends and initiatives known to impact workload and / or staffing.
• Develop and maintain capacity design and plan discussing the ability of IT to meet the performance and requirements of the business.
• Provides regular resource reporting highlighting current resource allocation and identifies skillset / resource constraints.
• Evaluate the enterprise staffing needs and ensure leadership team and real time team are aware of unmitigated capacity shortages that will put KPI's at risk.
• Develop and perform weekly capacity planning activities in the system to identify bottle necks and improve the process for resource allocation.
• Promote the benefits of resource planning and provide advice, guidance and support to drive adoption and adherence to agreed processes and standards.
• Alignment with ITIL process definitions and implementations and be the champion to bring the workforce management practices to industry standards.
• Understand the roles within the workforce, IT requirements, and how current and future strategies influence and impact those roles. Understand SLA's and how they are impacted by capacity.

Qualifications and Skills :

Tool experience :

Required Skills :

SMBC's employees participate in a Hybrid workforce model that provides employees with an opportunity to work from home, as well as, from an SMBC office. SMBC requires that employees live within a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process. Hybrid work may not be permitted for certain roles, including, for example, certain FINRA-registered roles for which in-office attendance for the entire workweek is required.

SMBC provides reasonable accommodations during candidacy for applicants with disabilities consistent with applicable federal, state, and local law. If you need a reasonable accommodation during the application process, please let us know at accommodations@smbcgroup.com.