Webtrends is hiring : Service Writer - Service in Beaumont
WebtrendsBeaumont, TX, United States
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Doggett AutoBeaumont, TX, United States
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MATH / SCIENCE / DRAMA / IELTS TEACHER => Relocate to China
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Webtrends is hiring : Service Writer - Service in Beaumont
MediabistroBeaumont, TX, United States
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Staff Nurse I - Dunn Behavioral Sciences Center / HCPC at UTHealth Houston
The University of Texas Health Science Center at Houston (UTHealth)Texas
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Beaumont College Computer Science Tutor
Varsity TutorsBeaumont, TX, US
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Webtrends is hiring : Service Writer - Service in Beaumont
WebtrendsBeaumont, TX, United States
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Description
As a Commercial Truck Dealer Service Writer, you will play a crucial role in ensuring the smooth operation of our service department. You will serve as the liaison between customers and the service team, ensuring exceptional customer service, accurate documentation, and efficient communication. This position requires excellent organizational skills, strong attention to detail, and exceptional communication abilities.
Key Responsibilities
Customer Interaction : Greet customers, listen to concerns, document service needs, and provide updates.
Service Documentation : Create detailed service orders, input information into the database, and ensure compliance with guidelines.
Scheduling and Coordination : Schedule appointments, coordinate with the team, and prioritize work orders.
Technical Knowledge : Understand basic truck systems, communicate with technicians, and explain services to customers.
Customer Satisfaction : Address inquiries promptly, follow up, and strive to exceed expectations.
Sales Support : Identify upsell opportunities and communicate promotions.
Requirements
High school diploma or equivalent; automotive tech training is a plus.
Experience in customer service or automotive roles preferred.
Strong communication and organizational skills.
Proficiency with computer systems and databases.
Ability to work efficiently in a fast-paced environment and handle multiple tasks.
Flexibility to work weekends, nights, or evenings as needed.