Senior manager customer success serp_jobs.h1.location_city

serp_jobs.job_alerts.create_a_job

Senior manager customer success • hayward ca

serp_jobs.last_updated.last_updated_variable_days

OCM Customer Success Manager with M365

FalconSmartITAlameda, California, United States

serp_jobs.job_card.full_time

serp_jobs.filters_job_card.quick_apply

OCM Customer Success Manager with M365.Bachelor s Degree or higher in Information Systems, Computer Science, or equivalent experience. Minimum of 10 years of experience as a Customer Success Manager...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days

Customer Success Manager

CozevaSan Ramon, California, United States, 94582

serp_jobs.job_card.full_time

Cozeva) is a leading provider of healthcare technology solutions aimed at transforming care delivery and payment.Our innovative platform focuses on value-based care, empowering healthcare teams to ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30

Customer Success Manager, SLG

ChainalysisCalifornia

serp_jobs.job_card.full_time

Blockchain technology is powering a growing wave of innovation.Businesses and governments around the world are using blockchains to make banking more efficient, connect with their customers, and in...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30

serp_jobs.job_card.promoted

Customer Success Manager

petersonholdingSan Leandro, CA, US

serp_jobs.job_card.full_time

At Peterson, we partner with our customers to build the future.For over 85 years, our peoples' work has shaped the communities where we live, where we raise our families, and where we thrive.Peters...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30

serp_jobs.job_card.promoted

Customer Success Manager

BuildingPoint PacificSan Leandro, California, United States

serp_jobs.job_card.full_time

BuildingPoint Pacific has a need for a Customer Success Manager based at our San Leandro, CA location.The Customer Success Manager directs the day-to-day operations of the customer success team foc...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days

Customer Success Manager

PetersonSan Leandro, CA, United States

serp_jobs.job_card.full_time

It's your time, make it matter.At Peterson, we partner with our customers to build the future.For over 85 years, our peoples' work has shaped the communities where we live, where we raise our famil...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30

serp_jobs.job_card.promoted

Strategic Customer Success Manager

RidgelineSan Ramon, CA, US

serp_jobs.job_card.full_time

Strategic Customer Success Manager.Are you an experienced customer success professional with a passion for fostering meaningful relationships with enterprise clients? Do you thrive at the intersect...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days

serp_jobs.job_card.promoted

Customer Success Specialist

Net2Source (N2S)Hayward, CA, United States

serp_jobs.job_card.full_time

Do you love developing and nurturing great relationships?.As an N2S Customer Success Specialist, you will be responsible for managing and growing our Fortune 500 accounts, understanding their staff...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days

serp_jobs.job_card.promoted

Customer Manager

AcostaSan Ramon, CA, US

serp_jobs.job_card.full_time

Are you a dynamic professional with a passion for driving sales and market share growth? Join our team as a Customer Manager and take charge of managing our principals' business within designated c...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days

serp_jobs.job_card.promoted

Product Manager, Customer Experience

AbbottAlameda, California, USA

serp_jobs.job_card.full_time

Abbott is a global healthcare leader that helps people live more fully at all stages of life.Our portfolio of life-changing technologies spans the spectrum of healthcare with leading businesses and...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days

Senior Customer Success Manager

VirtualVocationsFremont, California, United States

serp_jobs.job_card.full_time

A company is looking for a Senior Customer Success Manager - DACH.Key Responsibilities Act as a trusted advisor to enterprise customers in the DACH region, aligning technology with their business...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30

Enterprise Customer Success Manager

Five9San Ramon, CA, US

serp_jobs.job_card.full_time

Join us in bringing joy to customer experience.Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.Living our values everyday...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30

Customer Success Manager

Peterson HoldingSan Leandro, CA

serp_jobs.job_card.full_time

It’s your time, make it matter.At Peterson, we partner with our customers to build the future.For over 85 years, our peoples’ work has shaped the communities where we live, where we raise our famil...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30

Remote Customer Success Manager – Tadaweb

JobspaddyCalifornia

serp_jobs.filters.remote

serp_jobs.job_card.full_time

Tadaweb is a scale-up technology company providing an open-source information platform that magnifies the impact of investigative, analytical and operations teams. Over the past 11 years, Tadaweb ha...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30

Customer Manager

Acosta GroupSan Ramon, CA, United States

serp_jobs.job_card.full_time

Are you a dynamic professional with a passion for driving sales and market share growth? Join our team as a.Deliver principals' objectives, including volume and sales fundamentals such as merchandi...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days

serp_jobs.job_card.promoted

Senior Manager, Manufacturing

Aperia TechnologiesHayward, CA, US

serp_jobs.job_card.full_time

Aperia is unlocking a new era of efficiency and sustainability for commercial vehicle fleets, by developing innovative hardware and data analytics solutions. Inventors of the award-winning and disru...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30

Client Success Manager / Senior Living

PharMericaUnion City, CA, United States

serp_jobs.job_card.full_time

Operations Management focuses on efficiently meeting the needs of our clients across various lines of business.If your passion is managing and developing staff to ensure quality care to help our cl...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days

Client Success Manager / Senior Living

BrightSpring Health ServicesUnion City, CA, United States

serp_jobs.job_card.full_time

Head of Customer Success

Direct RecruitersCA, US

serp_jobs.job_card.full_time

Focuses on helping patients with non-clinical financial and logistical challenges during treatment.Strong social mission inspired by the founder's personal journey with cancer, diagnosed in January...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30

OCM Customer Success Manager with M365

FalconSmartITAlameda, California, United States

job_description.job_card.variable_days_ago

serp_jobs.job_preview.job_type

serp_jobs.job_card.full_time

serp_jobs.filters_job_card.quick_apply

job_description.job_card.job_description

Job Title : OCM Customer Success Manager with M365

Location : Onsite to Alameda CA

Job Type : Contact to hire

Job Description : 12+ years to 20 yrs

Educational Qualification

Bachelor s Degree or higher in Information Systems, Computer Science, or equivalent experience.

Experience Range

Minimum of 10 years of experience as a Customer Success Manager or Organizational Change Manager

Primary (Must have skills)

To be Screened by TA Team

5+ years of experience as Customer Success Manager or Organizational Change Manager

5+ years of experience in M365 technology landscape including Sharepoint, One drive & Teams

3+ years of experience in Copilot & related technologies & helping users towards adoption of the same

3+ years of experience as providing first hand support to users queries / concerns with quick turn around time

Job Description of Role

(RNR) - To be Evaluated by Technical Panel (Define it to give more clarity)

Develop OCM strategy : Proficient in following change management activities, develop Roadmap & Change Management Planning / Strategy, Execution & Change Management and Continuous Improvement & Training

Technology Expertise : Be a subject matter expert in M365 & CoPilot related technologies including Microsoft suite of products like Teams, SharePoint & OneDrive

Lead delivery teams : Lead OCM delivery teams and manage customer meetings across different regions.

Provide OCM solution architecture : Create and deploy OCM solution architecture for enterprise customers.

Drive technology adoption : Ensure successful adoption of new technologies by various user groups and regions through managing diverse group and training each according to company standards along with help users in troubleshooting of technology concerns / issues

Quick Learne r : The ability to learn quickly and easily grasp new software solutions as per business demand including the relavent solutions for technology adoption

Improve business outcomes : Provide recommendations to help customers achieve goals, such as improving sales or success rates.

Manage change : Focus on the human element of the technology transformation, addressing how to best help employees adapt and leverage the new tools.

Soft skills / other skills - To be Evaluated by Hiring Manager (To define how this will be evaluated)

1. Strong customer service skills

2. Excellent verbal and written communication skills

3. Strong interpersonal skills

4. Excellent multitasking skills

5. Strong organizational skills

6. Ability to lead and motivate others

7. Strong analytical skills

10. Ability to work well in a team environment

Expected Outcome

We are looking for a strong impact maker who focuses on leading the adoption of Copilot technology within enterprises by designing and implementing change management strategies to improve user adoption and business outcomes

Secondary Skills to be planned Post Hiring - Training Plan