Senior manager customer success serp_jobs.h1.location_city
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Senior manager customer success • seattle wa
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Manage projects by creating implementation work-plans, facilitate status calls that drive completion of project milestones, and provide project progress reporting.
Track and report on hours spent on...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
At Auctane, we are united by a passion to help businesses deliver whatever their size, wherever they are, and however they operate.
We make it possible for businesses to meet the ever-changing requ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Outreach, founded in 2014, is the only complete AI Revenue Workflow Platform that helps sales leaders benefit from connected account visibility, performance insights, and higher forecasting accurac...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Candidate must reside in MST or PST state •.It's not everyday that you consider starting a new career.We're RingCentral, and we're happy that someone as talented as you is considering this role.Firs...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
SecureW2 is a fast-growing provider of cloud-based network security solutions, helping organizations seamlessly deploy certificate-based authentication, PKI, and identity security.Our solutions ena...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Customers are the lifeblood of Qumulo.We are seeking strategic, customer-focused, and results-driven Customer Success Manager (CSMs) to drive the success of our enterprise customers and OEM / Channel...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Salesforce is the #1 AI CRM, where humans with age...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Serve as the primary point of contact for a portfolio of Acumatica customers ensuring their success and satisfaction throughout the customer lifecycle.
Drive adoption of Acumatica solutions helping ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Senior Customer Success Manager.Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry.
Our solution allows users to seamlessly manage every aspect of the ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives.
To create a better experience for their customers and emp...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Adora is building the next generation of AI-native marketing tools to help brands connect with customers in more intelligent, efficient, and effective ways.
Backed by top-tier investors, we're a...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
You will be fully accountable for ensuring customers achieve measurable business outcomes and long-term success on the Strategy platform.
You will act as a trusted advisor, helping customers optimiz...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Customer Success Manager (Tier 1).Location : Bellevue, WA Headquarters-Hybrid (3 days per week).Annual Salary Range : $79,000-$85,000.
Annual Variable : $20,000 (based on metrics and performance : paid ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience.
In addition, we provide products and ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Senior Customer Success Manager.Total Expert is the purpose-built customer engagement platform trusted by more than 200 financial enterprises.
Total Expert unifies data, marketing, sales, and compli...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Senior Customer Success Account Manager.Company Overview : Docusign brings agreements to life.Docusign solutions to accelerate the process of doing business and simplify people's lives.With intellig...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
You will be fully accountable for ensuring customers achieve measurable business outcomes and long-term success on the Strategy platform.
You will act as a trusted advisor, helping customers optimiz...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Bellevue, WA - 5 days onsite / week.Customer Success, Account Management, or Client Services for a B2B SaaS company.Proven success managing a customer portfolio, driving adoption, and leading renewal...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Brex is the AI-powered spend platform.We help companies spend with confidence with integrated corporate cards, banking, and global payments, plus intuitive software for travel and expenses.Tens of ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Customer Success Manager
Targeted TalentSeattle, WA, USserp_jobs.job_card.full_time
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Manager, Customer Success
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Targeted TalentSeattle, WA, USjob_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionBachelor's degree in business or technology with one or more years' experience implementing business software in a consultative role within a SaaS environment preferred though greater experience in a related role with increasing responsibility may be considered as an appropriate substitution One or more years of experience managing software implementation projects Two or more years of software application implementation experience in a consultative role, preferably within a SaaS environment Excellent communication and presentation skills Must be personable and enjoy working with people in an entirely customer-facing role Knowledge of project management / delivery methods and tools Organized, detail-oriented, and able to support many clients at once. Ability to deal with ambiguity and structure the unstructured Demonstrated ability to work both collaboratively as part of a team and independently with minimal supervision Strong problem resolution skills and proven ability to engage and interact with internal teams to resolve client issues Work logically to diagnose and resolve basic to intermediate issues and recognize circumstances that require escalation Working knowledge of Scrum and other Agile methodologies Bonus : previous experience with programming, or ability to write simple database queries and scripts Comfortable using and learning software, including MS Office (Excel), multiple internet browsers, ticketing / tracking systems Experience in the Workforce Management domain preferred Experience with Salesforce (or other CRM) desired Ability to travel (job requires up to 30% travel) Comfortable working as needed in a remote environment with video-conferencing tools Competitive wages ESPO (employee stock option program) Medical / dental vision coverage 401(k) Flexible PTO and 10 paid holidays per year Career advancement opportunities
Job Description
Job Description
What you'll do
- Manage projects by creating implementation work-plans, facilitate status calls that drive completion of project milestones, and provide project progress reporting. Track and report on hours spent on customer projects.
- Uncover, analyze, and comprehend a variety of system requirements requiring review and consideration of multiple business priorities
- Advise customers on solution features, configuration options, and system processes and procedures
- Configure and customize new SchedulePro and ScheduleFlex customer instances, as well as understand and configure interfaces to third-party applications
- Manage changes to requested solutions, including following the documented change request process for scope and billing management
- Onboard clients, including creating training material and conducting effective training calls and / or visits with clients
- Proactively surface project risks and issues for the team to address as well as provide consultative guidance and dynamic solutions for any issues that arise
- Provide proactive outreach at all stages of the customer lifecycle
- Identify, prioritize, and resolve client issues / concerns; coordinate with appropriate internal departments to provide responses and / or solutions
- Develop and maintain strong relationships with colleagues and clients to ensure maximum satisfaction and retention levels
- Participate in customer support standby rotations when the regular support team is unavailable
- Assist, if requested, in the sales process, providing technical sales support
- Become an expert in the features, benefits, and implementation of Shiftboard's SchedulePro and ScheduleFlex solutions
Skills you'll need
What you'll get