Service delivery manager serp_jobs.h1.location_city

Job Description

The Automotive Service Manager, reporting to the Store Manager, will be responsible for setting the highest standards of excellence and personifying our core values to support operations in the service department of your store. This will involve creating a highly-motivated team environment, and working closely with the Service Team to improve their performance through hands-on presence in the store by efficiently developing and coaching team members, and executing store processes & procedures.

Primary Responsibilities   include (but are not limited to) :

• Specific duties for this customer service role include, but are not limited to :
• Providing support in the store recruiting process by assisting the Store Manager on final employment decisions
• Supervising technicians and service personnel, planning and scheduling their duties, assigning work, and following up on completion of assignments
• Coaching service department teammates on all operational issues of working the process within the ISI systems and service standards
• Working directly with customers in areas of sales, service, customer opportunities, adjustments, etc.
• Evaluating performance and productivity of all service department personnel
• Managing parts inventory and outside purchases, ensuring it complies with parts and Tire Purchase Program as well as updating and restocking all in-house parts when needed
• Ensuring store safety, including the use of and maintenance of safety equipment
• Ensuring equipment / hardware layout and positioning within the service department
• Supervising shop area, equipment and teammates for compliance with company safety procedure
• Coaching personnel on enforcing wheel torqueing process
• Ensures that proper inspections are being conducted

Qualifications

We are looking for :

Additional Information

All of your information will be kept confidential according to EEO guidelines.

Physical Requirements :

Available Benefits While we realize you work for a paycheck, we also understand how important medical, dental and other benefits are to your quality of life. Which is why we offer a selection of excellent benefits — some paid for by the company, some paid by the employee and some with cost-sharing arrangements — to ensure you get the protection and peace of mind you need and deserve. These include : HEALTHCARE We offer medical, mental, dental, vision and secondary medical insurance options so you can get the coverage that meets your and your family’s needs. Learn more about the health care pricing associated with our Benefit Plan. LIFE INSURANCE We provide basic and supplemental options so if you want to choose this financial protection for your family, you can. PAID TIME OFF Work-life balance is important for everyone. With that in mind, we offer paid time off so our valued employees can take time away from work. 401k match To help you get ready for retirement, we offer 401(k) options as well as a competitive company match. Disability Insurance This valuable insurance can give you peace of mind that if you become unable to work due to disability, you’re covered. Short- and long-term options are available. Flexible Spending Accounts Flexible spending accounts offer you a smart option for saving money on eligible healthcare and daycare expenses.