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Service desk analyst serp_jobs.h1.location_city

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Service desk analyst • carrollton tx

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Service Desk Specialist

Service Desk Specialist

Overhead Door CorporationLewisville, TX, United States
serp_jobs.job_card.full_time
Provide first and second-level technical support to internal and external customers for software, hardware and network related issues reported by telephone, email or in-person in an IT support team...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Service Desk Analyst

Service Desk Analyst

ConnectionLewisville, TX
serp_jobs.job_card.full_time
Connection has a fantastic opportunity through our Technical Staffing division for a Service Desk Technician in Dallas, TX. Your role is critical to ensuring end-user technology works seamlessly so ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Patient Service / Front Desk Coordinator Part Time

Patient Service / Front Desk Coordinator Part Time

MyEyeDr.Lewisville, Texas
serp_jobs.job_card.part_time
See yourself starting a new career journey? As a Patient Service Coordinator at MyEyeDr.No optical experience? No problem! You will be provided training and tools needed to learn about an industry ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Front Desk Associate

Front Desk Associate

MOD FacialCoppell, TX, US
serp_jobs.job_card.part_time
Front Desk Sales Associate Wanted at Mod Facial!.Are you a people person with an eye for detail and a flair for sales? Mod Facial is looking for three energetic Front Desk Associates to join our te...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Front Desk Associate

Front Desk Associate

Lift RF Texas, LLCRichardson, TX, US
serp_jobs.job_card.part_time
The Front Desk Associate is the first face people see when they enter the club.You will help create a great first impression handle member requests and promote services that help people reach their...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Service Desk Consultant, BI Agency Help Desk

Service Desk Consultant, BI Agency Help Desk

TravelersRichardson,TX
serp_jobs.job_card.full_time +1
Taking care of our customers, our communities and each other.By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 16...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Service Desk Consultant, BI Agency Help Desk

Service Desk Consultant, BI Agency Help Desk

020 Travelers Indemnity CoRichardson,TX
serp_jobs.job_card.full_time +1
Taking care of our customers, our communities and each other.By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 16...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Kennel Technician / Front Desk

Kennel Technician / Front Desk

All Dogs UnleashedCarrollton, TX, US
serp_jobs.job_card.full_time +1
We are currently looking to hire 1-2 kennel techs.Kennel technicians are responsible for the overall well being of the dogs. Duties include but not limited to walking dogs, feeding and distributing ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Front Desk

Front Desk

TradeJobsWorkforce75093 Plano, TX, US
serp_jobs.job_card.full_time
MAIN JOB TASKS AND RESPONSIBILITIES Answer telephone, screen and direct calls Take and relay messages Provide information to callers Greet persons entering organization Direct persons to correct d...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Front Desk Sub

Front Desk Sub

Excel FitnessCoppell, TX, US
serp_jobs.job_card.part_time
Requisition Number : FRONT001741.Location : Coppell, TX 75019, USA.Submit a Sub Availability Form upon hire and complete a new form at least seven (7) days in advance if their availability changes.Mu...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Front Desk Administrator

Front Desk Administrator

Medix InfusionAddison, TX, United States
serp_jobs.job_card.full_time
Our company is seeking a highly organized, reliable, and professional Front Desk Administrative Assistant for front desk support, clerical responsibilities across all departments and acting as a li...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
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Front Desk Associate

Front Desk Associate

Retro FitnessRichardson, TX, US
serp_jobs.job_card.full_time
The Front Desk Associate is the first face people see when they enter the club.You will help create a great first impression, handle member requests, and promote services that help people reach the...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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IT Senior Service Desk Analyst

IT Senior Service Desk Analyst

VirtualVocationsCarrollton, Texas, United States
serp_jobs.job_card.full_time
A company is looking for an IT Senior Service Desk Analyst.Key Responsibilities Provide leadership and define procedures for customer support based on needs and resources Coach and mentor IT Ser...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_1_day
Service Desk Specialist

Service Desk Specialist

Responsive Education SolutionsLewisville, Texas, USA
serp_jobs.job_card.full_time
A Service Desk Specialist works directly with members of the Information Services team to provide customer facing hardware and software support. The aim of a Service Desk Specialist is to align the ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Analyst, IT Service Management

Analyst, IT Service Management

ConcentraAddison, TX, US
serp_jobs.job_card.permanent
Concentra is recognized as the nation’s leading occupational health care company.With more than 40 years of experience, Concentra is dedicated to our mission to improve the health of America’s work...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Service Desk Technician

Service Desk Technician

TEKsystemsRichardson, TX, US
serp_jobs.job_card.full_time
Description : • Chewy is seeking a highly motivated, customer focused IT Service Desk Analyst to join the IT Service Desk team located Dania Beach, FL. The Chewy Service Desk team is like no oth...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Service Desk Agent

Service Desk Agent

ASK ConsultingFarmers Branch, TX
serp_jobs.job_card.full_time
All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted.We are unable to provide sponsorship at this moment". Job Title : Service Desk Specialist I.L...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Service Desk Engineer

Service Desk Engineer

Triumph FinancialCoppell, TX, US
serp_jobs.job_card.full_time
Respond to and resolve escalated technical issues via phone, email, chat, and in-person support.Troubleshoot and resolve complex issues involving. Windows / macOS / Linux operating systems.Microsoft 365...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Service Desk Specialist

Service Desk Specialist

Overhead Door CorporationLewisville, TX, United States
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Job Description

The Position : Provide first and second-level technical support to internal and external customers for software, hardware and network related issues reported by telephone, email or in-person in an IT support team environment under general direction of the Help Desk Manager. Serve as a technical leader to the Help Desk Team and a primary escalation point for Tier-2 support issues. Essential Duties and Responsibilities :

  • Support IT issues reported through telephone, email and in-person.
  • Provide prompt and accurate support of IT systems including software applications, PC’s, notebooks, AS400, printers and network connectivity;
  • Responsible for first and second-level hardware / OS support of all PCs and notebooks, perform troubleshooting of equipment and repair;
  • Coordinate hardware repair of systems covered under warranty, ensuring resolution and customer satisfaction;
  • Support network connectivity for LAN, WAN, dial-up, VPN and Wireless;
  • Thoroughly document troubleshooting steps and technical details about each reported incident to HEAT Call Logging application;
  • Follow internal support policies for escalating support to the next level of support as needed;
  • Provide communication, documentation and instruction to peers regarding best practices for supporting hardware, software and network issues;
  • Create documentation and training aids as needed to improve customer knowledge;
  • Perform software installations and upgrades;
  • Install, configure and support BlackBerry wireless devices;
  • Meet and exceed performance goals related to Call Handling, Ticket Handling, Quality and Reliability;
  • Validate Critical and High Priority tickets have been thoroughly documented and are accurate before escalation to Tier-2 or 3 support groups.
  • Identify support trends and communicate patterns and impact to peers and management team.
  • Provide Executive Support to VP’s and C-Level Executives when Primary Support is unavailable.
  • Assist with IT project-related work in a contributory role.
  • Actively develop skills of Help Desk Team through peer coaching and quality feedback.
  • Develop and document solutions for advanced technical issues within Knowledge Base.

Other Responsibilities :

  • Strong troubleshooting skills;
  • Outstanding customer service ability;
  • Ability to listen and analyze problems along with good technical ability to resolve and document processes and results;
  • Excellent written and verbal communication skills;
  • Self-motivated individual with assertiveness and high personal ethics;
  • Able to develop professional relationships with peers and end-users to enhance team environment;
  • Must have positive attitude and be people / profit / results oriented.
  • Strive to be proactive at identifying and resolving potential support issues before impact to customers.
  • Effectively balance phone queue, email and offline support time management.
  • Backup and assist the PC Support Team regularly with Desktop / Tier-2 Support.
  • Compose and send Enterprise IT Notifications for High and Critical Priority Issues in addition to Sales Center and Plant location closures.