Service desk technician serp_jobs.h1.location_city

Patterson isn't just a place to work, it's a partner that cares about your success.

One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.

Job Summary

Provides repair and on-site installation on a variety of Veterinary equipment. Learns and follows manufacturer guidelines relative to the operation, repair, maintenance and installation of equipment.

Essential Functions

To perform this job successfully, an employee must be able to perform each essential function satisfactorily, with or without reasonable accommodation. To request a reasonable accommodation, notify Human Resources or the manager who oversees the position.

Install, Maintain and / or Repair Veterinary Equipment

Independently responds to assigned customer service calls, diagnosing problems and making appropriate repairs.

Repairs, loads, delivers, installs, and specs equipment to meet specific manufacturer, Federal and State regulations.

Trains to perform standard system installations and tests the functionality of all components.

Trains customers on the use and basic maintenance of equipment at the customers site.

Learns and follows specific manufacturer guidelines for repairs as well as all company, OSHA, or other agencies' policies related to asepsis.

Completes all required service forms (service order, confirmations, inventory, expense reports, time sheet, and equipment related items).

Maintains strong and supportive customer relationships by providing technical support after initial installation of Equipment, PC software, and hardware and ensuring that service commitments are met within standard response time.

Maintain relevant communication with Service Coordinator, Equipment Specialist and Territory Manager.

Inventory Management

Determines parts, supplies or tools needed to complete service requests.

Uses, maintains, and secures test devices and tools used to adjust, calibrate, and repair equipment.

Manages vehicle inventory and restocks as necessary.

Physical inventory audits on a bi-annual basis

Asset Management

Ensures proper vehicle maintenance guidelines and safe driving habits are followed.

Ensures proper use and maintenance of all company provided assets, including but not limited to phone, computer, parts, tools and uniforms.

Job Qualifications

Required Qualifications

High school diploma or equivalent.

0-5 years prior experience in a Veterinary / Medical / Dental environment.

PC skills in Windows based programs

Must maintain a valid driver’s license and good driving record.

Strong customer service skills

Motivated team player

Preferred Qualifications

At least 4 years of experience as a Certified, Licensed or Registered Veterinary Technician will be considered.

Previous X-Ray experience preferred

SAP experience

Excellent organizational and problem-solving skills

Carpentry / plumbing / heating / electrical / electronic related experience.

Technical training in Bio-med / electronics or related technical field.

Working Conditions

Physical Demands

Lifting or Carrying : Frequent to continuous heavy physical activity – lifting up to 100 pounds

Sitting or Standing : Light physical activity

Use of Hands : Occasional or frequent moderate physical activity

Climbing : Light physical activity

Operating a computer or other office device (Laptop 1 hour per day)

Talking or hearing "position involves frequent communication with (customers, inside staff, etc.) and requires ability to understand and effectively exchange accurate information"

Reading or sight "requires frequent review of vendor contracts"

Environmental Factors

Hazardous chemicals

Biohazard materials or waste

High voltage

Confined spaces (if installation or maintenance typically involves accessing wires in sub-floor crawlspace)

This position requires traveling to customer locations and providing services and support to customers.

Travel and On-call

This position requires overnight travel.

What's In It For You :

We provide competitive benefits, unique incentive programs and rewards for our eligible employees :

Full Medical, Dental, and Vision benefits and an integrated Wellness Program.

401(k) Match Retirement Savings Plan.

Paid Time Off (PTO).

Holiday Pay & Floating Holidays.

Volunteer Time Off (VTO).

Educational Assistance Program.

Full Paid Parental and Adoption Leave.

LifeWorks (Employee Assistance Program).

Patterson Perks Program.

EEO Statement

Patterson provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or other related medical conditions; status as a protected veteran or spouse / family member of a protected veteran; or disability.