Service representative serp_jobs.h1.location_city
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Service representative • baltimore md
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Responsible for scheduling appointments for medical, dental, and OB / GYN patients at all Chase Brexton sites.Serves as the point of entry for answering incoming phones calls.MAJOR DUTIES AND RESPONS...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Customer Service Representative.For more than 30 years, K&G Fashion Superstore (K&G) has provided value-conscious customers with the latest fashions and styles at the best possible prices.Offering ...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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Customer Service Representative.About Len the Plumber Heating and Air.When you join Len the Plumber Heating & Air, you're not just starting a job-you're becoming part of a family.We value teamwork,...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
A company is looking for a Member Service Representative to join their remote call center team.Key Responsibilities Handle a minimum of 50 calls per day, providing exceptional customer service to...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
About Us : Prometric is a leading provider of technology-enabled testing and assessment solutions to many of the world's most recognized licensing and certification organizations, academic instituti...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
The customer is everything at DAP and our.Customer Service Representatives.They roll up their sleeves and handle anything requested by our field sales reps and our B2B customers (dealers and distri...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
Company : Gerber Collision & Glass.WELCOME TO GERBER COLLISION & GLASS.Gerber Collision & Glass is one of the largest collision repair companies in North America.
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Customer Service Representative.R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical gr...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_variable_days
Washington Blvd, Baltimore, Maryland 21230 United States of America.Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Custom...serp_jobs.internal_linking.show_moreserp_jobs.last_updated.last_updated_30
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The Tesla Collision Repair Program is looking for a Collision Customer Service Representative to work on one of the most progressive vehicle brands in the world.
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Chase Brexton Health CareBaltimore, MD, United Statesjob_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
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job_description.job_card.job_descriptionCoordinate appointments for patients needing multiple types of healthcare services. Properly registers patients by verifying and obtaining accurate patient information. Ensures that established patients have updated contact and demographic information Complies with confidentiality policies, such as HIPAA, when contacting patients. Maintain and update patient demographic and insurance pre-registration information in scheduling system. Provide high quality customer service on every call. Display empathy and sensitivity to each patient's individual needs. Always uses courtesy words and shows respect to each patient. Creates and responds to Emails, Flags and Phone notes in the Centricity database. Inputs contact, demographic, and insurance information into Centricity database. Updates appointment reminder statuses appropriately into the Centricity database. Display time flexibility towards work shift per company needs. Promote teamwork and call center success. Work as a group to improve call center policies and procedures. Always uses courtesy works and shows respect for each member of our team. Ability to type 35 wpm preferred. Require excellent verbal and written communication, professional telephone manner, interviewing and interpersonal skills to interact with patients, families, members of the health care team and external agencies. Requires ability to work with diverse people and deal effectively with angry and / or upset customers. Knowledge of MS word, Excel, and MS Outlook preferred; EMR experience is a plus Bilingual - English and Spanish preferred. High school degree or GED required, college degree preferred. A minimum of 2 years of Medical Call Center experience is required. In lieu of 2 year experience in a Medical Call Center; a combination of 2 years non-medical call center and medical office experience is required.
JOB SUMMARY :
Responsible for scheduling appointments for medical, dental, and OB / GYN patients at all Chase Brexton sites. Serves as the point of entry for answering incoming phones calls.
MAJOR DUTIES AND RESPONSIBILITIES :
Communication
- Receive inbound contacts (calls, emails, faxes, etc.) from patients and physicians requesting services.
- Answers calls in a timely manner to assist with maintaining a high level of quality service.
- Provide patients with information on physicians, available services provided, and directions to all of our locations.
- Answer patients or physicians questions pertaining to appointments and services provided.
- Interviews callers to obtain full understanding of what information is being requested.
- Responsible for satisfying the customer's scheduling needs and striving for first call resolution.
Compliance, Policy, and Procedure
Patient Focus
Workplace Computers and Equipment
Dependability and Reliability
Teamwork
SKILLS AND ABILITIES :
EDUCATION AND / OR EXPERIENCE :