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Desktop Engineer II

Job Locations US-MN-Lake Elmo | US-MN-Saint Paul | US-MN-St Louis Park | US-IL-Chicago | US-IL-Tinley Park | US-IL-Joliet | US-IN-Evansville

Category / Function

Information Technology

Position Type

Regular Full-Time

Requisition ID

2025-18192

Workplace Type

On Site

Salary Min

USD $62,300.00 / Yr.

Salary Max

USD $122,400.00 / Yr.

Overview

Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving.

We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization. We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values.

Responsibilities

Salary Range

The salary range for this position is $62,300 - $122,400 per year plus bonus. Final compensation will be determined by location, skills, experience, qualifications and the career level at which the position is filled.

We are currently seeking a Desktop Engineer II that will work with minimal oversight to provide each user professional high-quality technical support for all IT related questions around application support, technology questions, hardware, and related services. The incumbent will be highly skilled at detection of users' needs, troubleshooting their issue, and resolving it or ensuring that the correct process is followed for resolution, where needed. This role serves as the internal client advocate and coordination point for all customer issues and requests - even if these are beyond the scope - to solve and take ownership of their issue.

This is a hands-on role requiring the ability to problem-solve with exceptional judgment, expertise, and professionalism. The Desktop Engineer II will occasionally travel for the purpose of supporting clients in varying locations across the footprint.

Key Accountabilities

Key Accountability 1 : Respond to and Resolve Technical Support Issues for assigned internal clients

Consistently deliver high-quality technical support and serve as the primary contact for executives, executives administrative support for all technical support issues and requests. including t roubleshooting and resolving technical issues related to desktops, laptops, printers, mobile devices, and other related equipment.

• Accurately and efficiently diagnose and resolve problems related to the use of organization technology resources and applications including issues related to the use of desktops / laptops, printers, software, connectivity, VPN, mobile and other related equipment and / or peripheral devices.
• Leverage ServiceNow to track and manage all issues, requests, and inquiries.
• Collaborate and work with technology teams to resolve issues or requests from the executive team.
• Collaborate with other IT teams to resolve complex issues and escalate critical issues to senior management as needed.
• W ill assist on remediation of the most difficult or advanced problems and will work on research and the development of solutions for newly identified issues and technologies as they arise.

Key Accountability 2 : Post-Deployment and Ongoing Support

Key Competencies for Position

Qualifications and Education Requirements

Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles.

As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law.

We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have an agreement signed by the Director of Talent Acquisition, SVP, to fill a specific position.

Our culture is firmly rooted in our core values.

We are optimistic. We are collaborative. We are inclusive. We are agile. We are ethical.

We are Old National Bank. Join our team.

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If you're qualified for a position but need additional help with the application because of a disability, please email HRservices@oldnational.com (This email will respond to accommodation requests only.)