Solutions architect serp_jobs.h1.location_city

The Opportunity

The Solutions architect – ServiceNow is responsible for overseeing the strategic planning, implementation, and management of the ServiceNow Configuration Management Database (CMDB) and Common Service Data Model (CSDM). This role requires a deep understanding of IT Service Management (ITSM) processes, data governance, and the ability to drive cross-functional collaboration to ensure the CMDB and CSDM strategy are effectively integrated and utilized across the organization.

Main Responsibilities

• Data Integrity and Quality Assurance (25%) : Ensure the accuracy and consistency of data within the CMDB / CSDM.
• Team Leadership (20%) : Lead and mentor a team of CMDB managers and administrators.
• Service Dependency Management (15%) : Define and manage service dependencies and relationships.
• Strategy Development and Execution (15%) : Develop and execute a comprehensive strategy for the implementation and management of CMDB / CSDM. Stakeholder Collaboration (10%) : Collaborate with IT and business stakeholders to align CMDB / CSDM with organizational needs.
• Governance and Policy Enforcement (10%) : Enforce governance policies and procedures to ensure compliance and data integrity.
• Process Improvement (5%) : Identify and implement improvements to CMDB / CSDM processes.
• Industry Trends and Advancements (5%) : Stay current with industry trends and advancements in CMDB and CSDM evolution, incorporating relevant updates into the organization’s strategy.

Decision Making Authority

Financial Accountability

Key Accountability Deliverables

Experience and Education

Minimum Education :

Experience :

Preferred Skills :