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Sound engineer • mesa az
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job_description.job_card.job_descriptionExcellent attitude, great phone etiquette. Team player with the ability to motivate and educate other team members in principles of service delivery excellence. Ability to demonstrate clear & confident communication skills both written and verbal. Ability to deal with problems and technical issues in a friendly, calm and reassuring manner. Excellent problem solving ability. A proactive thinker who encompasses the "bigger picture". Passion for IT and technology, and a drive to help customers take advantage of new solutions. An enthusiastic, thorough and methodical approach to problem solving. Ability to multi-task, prioritize and escalate accordingly. Self-motivated. Ability to learn new skills quickly for example, supporting new applications. Tenacity and dedication to pursue an issue from beginning to end. The initiative and reliability to work unsupervised on many occasions. Windows 7 / 8 / 10 Pro. Office 2007 / 2010 / 2013. Windows Server 2008 / 2012 (advantageous) administration, build and maintenance. Strong understanding and working knowledge of Active Directory, exchange mailbox administration, DNS, group policies, domain controllers. Good knowledge of Routers, Firewalls, Switches, VPN devices and wireless and other networking technologies. Basic understanding of backups and restoration methods. The ability to articulate at a technical level appropriate to the circumstances e.g. for clients with varying levels of IT knowledge & competence. Natural interest in IT with a desire to stay abreast of new technologies. Minimum 3 years of experience in an IT support role, or similar, for a widely dispersed and large user base. Bachelor's Degree or equivalent training and experience. Able to lift and / or carry up to 35 pounds.
Help Desk Specialist
OnePoint Patient Care, LLC is looking for a customer service oriented help desk specialist to provide technical support to users in an efficient and accurate manner. Help desk personnel need excellent problem-solving, communication and interpersonal skills, along with patience, a positive, customer-friendly attitude and the ability to work in a team environment. This role will provide first line support services to both internal and offsite clients who are experiencing technical problems Requests include connectivity, access, computer hardware, operating system, and software application functions. You will also solve basic technical problems and be responsible for fielding, diagnosing and solving customer requests and issues via phone and email.
Responsibilities
- Manage effectively the resolution of support issues that are reported in an efficient manner
- Act as a technical authority, providing expertise to both team members and clients
- Ensure that we surpass our customer's expectations
- Logging incoming customer communication, taking ownership of, and working on support requests.
- Keep customers informed in a professional manner ensuring accuracy of detail.
- Troubleshooting problems and providing advice on the appropriate action.
- Accurately record time activity in line with procedures.
- Accurately record all customer communications using the appropriate Service Desk software.
- Installing, supporting and providing routine maintenance to hardware and software.
- Analyzing and resolving faults ranging from a major system crash to a forgotten password.
- Ensure that documentation and job notes are kept up-to-date and accurate.
- Other duties as and when required by the management.
Qualifications
About Our Company
OnePoint Patient Care, an affiliate of PharMerica, is the nation's leading independent provider of community-based hospice pharmacy and pharmacy benefits management (PBM) services offering hospices nationwide flexible and adaptable solutions for their hospice pharmacy needs. OnePoint fills prescriptions, creates custom compounds and formularies, provides home deliveries, and manages pharmacy benefits for thousands of patients per day. Through its Concierge PBM, Next Day Valet mail order, and Direct Express local services, OnePoint serves hundreds of hospice programs and is available in 50 states.
Salary Range
USD $60,000.00 - $65,000.00 / Year